HOUSING SUPPORT SPECIALIST
Jamestown, NY (http://maps.google.com/maps?q=402+Chandler+St.+Jamestown+NY+USA+14701)
Job Type
Full-time
Description
Position Data:
Title: Housing Support Specialist
Grade: 6 Exempt: Non-exempt: X
Reports to: __ Homelessness Services Manager
Or
__ Housing Services Manager
Basic Function or Position Summary:
Support housing programs by verifying customer eligibility for housing services, supporting customers with information on housing options, and ensuring customer files are in compliance with contractual requirements.Hours per week 35: Monday - Friday 4:00pm to 12:00am. Salary $18.08/hourly
Security Clearance:
Access Level 4 - V,A,C
Requirements
Position Responsibilities and Specific Duties:
Assist customers with creating individualized housing plans.
Determine eligibility for rental subsidy and assistance programs
Support customers in housing searches
Assist with providing educational workshops on tenant/landlord roles and responsibilities.
Maintains regular contact with local landlords and other housing service providers
Assist customers with basic budgeting activities
Maintain timely and accurate documentation of all customer service activity, and ensure that customer records are complete,
accurate, and in compliance with contractual requirements.
Maintain knowledge and complies with regulations, policies and procedures.
Maintain knowledge of local resources and refer customers to services and agencies that will support customer's goals
Verify customer contractual eligibility for services
Maintain customer contacts in accordance with assigned contractual and agency expectations
Calculate rental subsidy amounts
Maintain wait lists, as needed, within assigned services
As required by regulation or contract, perform electronic background checks and income verification of customers
Compilation and data accuracy checks for submission of reports in assigned contractual areas
Promotes agency mission.
Maintains confidentiality and complies with the code of ethics.
Maintains consistent professional customer service.
Job performance incorporates integrated service delivery model while promoting self-sufficiency.
Other duties as designated by supervisor
Key Working Relationships:
A. Internal: Housing & Community Development Staff and Managers; Navigators
B. External: Department of Social Services case workers, other non-profit direct service workers.
Supervisory Scope:
A. Number of staff supervised: 0
B. Titles supervised: NA
Organizational Responsibilities:
Adheres to all policies and procedures
Gathers appropriate documentation and tracks outcomes
Participates in organizational committee structures as appropriate
Participates in organizational and divisional management systems
Knowledge, Skills Required:
Associate's degree in Sciences, Business, or Human Services required; Bachelor's degree in Sciences, Business, or Human
Services preferred.
Minimum of one year of work experience in human, social or customer services required.
Strong interpersonal, communication and customer relations skills
Strong computer skills, including word processing, data entry and spreadsheet in a windows environment
Ability to develop and maintain & engage in positive relationships with people from various backgrounds
Bilingual preferred
Physical:
Ability to lift up to and including 10-25 pounds of physical effort
Special Requirements:
? Within one year, complete Financial Social Work training.
? Within six months, complete HCV Specialist certification, if applicable.
? Must be able to obtain a LexisNexis clearance.
? Reliable transportation
? Must be able to provide consistent even-tempered customer service at all times.
? Pre-employment physical exam and TB testing, if primary work location is at Hope Haven Shelter.
? Ability to obtain and maintain physical exam annually, if primary work location is at Hope Haven Shelter.
? Works compassionately with a diverse population.
? Experience navigating community programs.
