Job Title: Network Operations Specialist
Job Code: 17777
Job Location: Melbourne, FL
Job Description:
- Provide technical support for large private communications network. Handle first line of support for customer and field calls into an operations center.
- Log calls and perform preliminary investigations into reported network issues.
- Create trouble tickets and initiate workflow for problem resolution.
- Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
- Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
- Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
- This position is part of an onsite 24x7 network control environment. Shift and workday flexibility is required.
Qualifications:
- Bachelor’s degree in Telecommunications, Engineering, Networking, Information Technology or related field or 2 years post-Secondary/ Associate’s Degree with a minimum of (0-1) year of prior related experience.
- Minimum of (0-1) Years Telecommunications Network Troubleshooting experience.
Additional Knowledge, Skills, and Abilities considered:
- Experience with Layer 1 Troubleshooting
- Experience with call center phone systems and working with geographically dispersed teams.
- Experience in Physical layer and routed technologies experience.
- Experience with Network Management systems and tools.
- Experience in remote maintenance and repair of network equipment.
- Experience with interacting with customers and meeting service-level timelines.
