Job Title: Network Operations Specialist
Job Code: 17779
Job Location: Melbourne, FL
Job Description:
- Provide technical support for large private communications network. Handle first line of support for customer and field calls into an operations center.
- Log calls and perform preliminary investigations into reported network issues.
- Create trouble tickets and initiate workflow for problem resolution.
- Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
- Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
- Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
- Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
- This position is part of an onsite 24x7x365 NOCC environment where working rotating shifts is an essential function of the position as required by business needs. Workday schedule flexibility is required. This position is not eligible for remote work due to secure network access requirements.
- CCNA Certification or must obtain within 3 months of start date.
Qualifications:
- Bachelor’s degree in Telecommunications, Engineering, Networking, Information Technology or related field with (0 to 1) year of prior related experience or 2 years post-Secondary/ Associate’s Degree with a minimum of (1) year of prior related experience.
- Minimum of (0-1) Year Telecommunications Network Troubleshooting experience.
Additional Knowledge, Skills, and Abilities considered:
- Experience with Layer 1 Troubleshooting
- Experience with call center phone systems and working with geographically dispersed teams.
- Experience in Physical layer and routed technologies experience.
- Experience with Network Management systems and tools.
- Experience in remote maintenance and repair of CISCO network equipment.
- Experience with interacting with customers and meeting service-level timelines.
