Job Title: Network Operations Specialist
Job Code: 17776
Job Location: Melbourne, FL
L3Harris is seeking a Network Operations Specialist that will monitor, analyze and troubleshoot network problems within an operations center utilizing network management and monitoring tools. This position monitors the alarm conditions on the network to proactively identify and minimize disruption and impact to end users on the network. This position is part of a 24x7 network control environment, working shifts including nights and weekends when needed.
- Perform root cause analysis to determine a plan of action for restoring customer’s services
- Operate among a myriad of internal L3Harris teammates and external telecommunication partners to follow through with operational processes and improve restoration times
- Facilitate coordination with our User Community, the Field Services Group, and telecommunication partners for both Break/Fix actions, as well as Change Management activities
- Document Trouble Tickets and Change Requests of all related activities
- This position is part of an onsite 24x7x365 NOCC environment where working rotating shifts is an essential function of the position as required by business needs. Workday schedule flexibility is required. This position is not eligible for remote work due to secure network access requirements.
- Support short-term emergency evacuation to local or remote backup facilities.
Qualifications:
- Bachelor’s degree in Telecommunications, Engineering, Networking, Information Technology or related field with 2 years of prior related experience or 2 years post-Secondary/ Associate’s Degree with a minimum of 6 years of prior related experience.
- 0-1 year experience with domain knowledge of L1 through L4 of the OSI Model.
- 0-1 experience with L2 and L3 protocols: OSPF, EIGRP, BGP, IBGP, EBGP, IS-IS, and MPLS.
- 0-1 year experience with Simple Network Management Protocol (SNMP) and Network Management System (NMS) applications used to monitor networked devices.
- 0-1 yearexperience with Change Management practices.
Additional Knowledge, Skills, and Abilities considered::
- Experience working with Long Term Evolution (LTE) and VPN technologies.
- Experience with call center phone systems and ability to work in a fast-paced environment.
- Prior experience in maintaining high service levels in a demanding customer support services environment.
- CCENT, CCNA, CCNP and/or ITIL certifications.
