Job Description:
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com .
TCSC Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing.
The TCSC Technical Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution.
The successful candidate will be able to work first and second shift as well as occasional Saturday hours.
TCSC personnel must possess the following essential skills:
Essential Job Functions:
Professional work history or training with a focus on IT or automotive systems
Customer contact experience
Self-motivated with a proactive approach to meeting and exceeding customer expectations.
Computer hardware and software experience
Knowledge of LAN/WAN IT infrastructure
Ability to diagnose and repair PC hardware/ networking components
Substantial problem solving abilities
Ability to work and thrive in a team environment
Maintain a professional image at all times
Exceptional communications and organizational Skills
Dedication to excellent attendance
Basic Qualifications:
Bachelor's degree in a relevant field or equivalent combination of education and experience
Typically, 1+ years of relevant work experience
Proven experience in business process transactions
Proficiencies in business process management and optimization
A continuous learner that stays abreast with industry knowledge and technology
Other Qualifications:
Advanced degree in a relevant field a plus
Relevant certifications or significant relevant work experience a plus
Location:
Must be available to work on-site/hybrid in Auburn Hills, MI
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer (https://dxc.com/content/dam/dxc/projects/dxc-com/us/pdfs/careers/Equal-Employment-Opportunity.pdf) . All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link (https://mandatoryview.com/?LicenceId=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&ProductType=OnlineApplicant&SubType=PG)
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (GSS-HR-ER@dxc.com) .
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
