Job Description:
Essential Job Functions:
TCSC Technical Representative will be able to:
Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met
Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation
Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately
Resolves and/or refers more complex technical problems through a defined escalation process
Developing follow-up steps in support of IT systems that support vehicle programming
Able to resolve less complex problems immediately, while more complex problems are escalated for resolution
Mandatory requirements
Typically, 1+ years of relevant work experience in IT technical support
Self-motivated with a proactive approach to meeting and exceeding customer expectations
1+ years computer hardware and software experience
Ability to diagnose and repair PC hardware/ networking components
Substantial problem-solving abilities
Ability to work and thrive in a team environment
Exceptional communications and organizational skills
Dedication to excellent attendance
Candidate will be able to work first and second shift as well as occasional Saturday hours
Preferred qualifications
Knowledge of LAN/WAN IT infrastructure
Professional work experience or training with a focus on IT or automotive systems
CompTIA A+ Windows OS
MS Office
Education
Bachelor's degree in a relevant field or equivalent combination of education and experience is preferred
Work environment
Office Environment
You are required, as part of the job function to travel up to 90% to the office in 2851 High Meadow, Auburn Hills, MI, 48326
All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer (https://dxc.com/content/dam/dxc/projects/dxc-com/us/pdfs/careers/Equal-Employment-Opportunity.pdf) . All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link (https://mandatoryview.com/?LicenceId=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&ProductType=OnlineApplicant&SubType=PG)
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (GSS-HR-ER@dxc.com) .
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
