The Worlds Largest Search Engine is Seeking a Project Support Manager in Sunnyvale, CA!
Position Type: 6-month Contract
Location: Sunnyvale, CA Hybrid - 3 days onsite, 2 days remote (PST business hours)
Pay Rate: $ 59.39-$ 77.70
Project Overview:
Within 's Ads Business, you will be joining a team to help scale the Travel Ads products as the team expands to launching new ads products and features. You will be partnering with Sales, Support, Product and Engineering and helping to launch critical products and services across the Ads business. Our focus is on bringing powerful insights to these teams to improve product, help customers grow the business and improve the overall customer experience.
Overall Responsibilities:
As a Travel Ads Consultant, you will work closely with external partners, advertisers, and our product & engineering teams to directly support the growth of Ads and Hotel Center. You will onboard advertisers, develop scaled workflows, and deliver timely feedback to all to help improve our products and implementations.
Top 3 Daily Responsibilities:
Provide proactive high touch support to partners and advertisers and help them implement and onboard as we scale new formats. This includes:
Owning end to end partner and advertiser onboarding and reactive support
Provide consultation to customers to help them implement technical solutions for campaign management and conversion tracking
Developing workflows and managing daily high touch support
Troubleshooting any issues and provide actionable recommendations to the advertisers and partners
Proactively documenting advertiser and partner feedback to share internally with Product and Engineering teams
Come up with creative ideas to address identified gaps, and influence relevant stakeholders to get buy-in for implementing proposed solutions
Derive critical insights by analyzing and connecting disparate data sets across the business, to unlock opportunities for improvement across product, operations and knowledge management
Define and report success metrics to help evaluate the efficiency of implemented solutions
Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams.
Mandatory Skills/Qualifications:
Must have Knowledge of Google Ads
Google Suite knowledge (presentations, sheets, docs)
Pay Details: $59.00 to $77.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
