Adecco is assisting a Fortune 500 client in recruiting for a remote Customer Service Representative based out of Dublin, CA. This is a full-time temporary position.
Customer Service Representative jobs require candidates to have excellent communication, organization, and must have accuracy and quality of work skills in a high-volume corporate environment. If you meet the qualifications listed below - Apply Now!
Responsibilities for the Customer Service Representative include but are not limited to:
Customer Service Issue Resolution
Responds to customer inquiries through phone, letter, e-mail and fax. Associate is responsible for answering and responding to inquiries regarding store operations, financial issues and merchandise refunds.
Resolves customer complaint issues by phone, e-mail and letters.
Provides an excellent level of customer service both internally and externally.
Utilizes strong phone skills when speaking with customers. Has the ability to listen, sympathize and respond in a friendly manner to customer issues.
Understands and implements company policies and procedures consistently.
Records all inquiries in the Customer Call database.
Interacts and follows up with District Managers, Stores and other Corporate Departments.
Associate must develop and maintain advanced knowledge of the company's Refund Control, Electronic Journal, Valuelink, Client Line, Solutran and the Customer Service Call database.
Ability to work well within a team environment as well as independently.
Demonstrates the ability to use good judgment when evaluating obstacles and arrives at a suitable solution without the loss of productivity.
Maintenance & Miscellaneous Projects
Responsible for maintaining all necessary records while keeping current on the day-to-day workload. Responses to customers in a timely manner.
Processes all resulting paperwork from customer inquiries, i.e. check requests, responses to customer e-mail, letters and phone calls responding to lost gift cards, credit issues.
Provides support for Store Operations projects as needed.
Candidates must meet the following requirements to be considered for a Customer Service Representative:
High school diploma
2 years of customer service experience required
2 years of call center experience preferred
2 years of retail experience preferred
Spanish speaking preferred
Proficient within MS Office - Word, Excel, and Access
Strong written and verbal communication skills
What's in this for you?
Starting Pay at $ 18.50/hr based on experience
Weekly Pay - you receive a paycheck every week
Generous Bonus Incentives offered for referrals!
Click on Apply Now to be considered for this Customer Service Representative position in Dublin, CA or any related opportunities with Adecco.
Pay Details: $18.50 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance