Description:
Must have 5+ years' experience in helpdesk support.
-
Associate or bachelor's degree or equivalent.
-
Provide help desk support and shall receive, analyze, troubleshoot, and resolve all incidents across multiple Enterprise Services and application teams.
-
Under general supervision, provides second-tier support to end (1)users for PC, server, mainframe applications and hardware.
-
Handles problems that the first tier of help desk support is unable to resolve.
-
May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
-
Simulates or recreates user problems to resolve operating difficulties.
-
Recommends systems modifications to reduce user problems.
-
Maintains currency and high level of technical skill in field of expertise.
-
Escalates more complex problems to Sr Level.
-
IAT Level I Certification Required
-
Active Secret Clearance
Skills:
Help desk, Help desk support
Top Skills Details:
Help desk,Help desk support
Additional Skills & Qualifications:
YSI has won a 2 person task order at the US Army Medical Readiness Center in Honolulu.
Conversion salary $50-70K
Deploy new and replacement End User Devices (EUDs), to include initial imaging, installation, deployment and management of computers, application software, and commercial off-the-shelf software packages. All EUD deployments shall be documented in the designated ticketing system. Contractor shall ensure all EUDs are fully compliant with all Information Assurance (IA) and top-down directed controls to include, but not limited to, Antivirus, Data at Rest, Host based Security System, Microsoft Endpoint Configuration Manager, and other clients, agents, or settings. Document IA compliance checks in ticketing system. Work also includes creation of associated active directory accounts and application of security groups for new equipment.
Experience Level:
Intermediate Level
Additional Benefits Info:
o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
? Medical, dental & vision
? Critical Illness, Accident, and Hospital
? 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
? Life Insurance (Voluntary Life & AD&D for the employee and dependents)
? Short and long-term disability
? Health Spending Account (HSA)
? Transportation benefits
? Employee Assistance Program
? Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
