| Interpretation services |
|
| - Provide oral and written interpretation services, providing |
| health education and counseling as needed |
| - Assist patients in filling out intake and other forms for the |
| medical visit |
| - Assist patients in connecting with entitlements: medical |
| insurance, financial, housing etc. |
| - Provide referral to outside agencies, per the health care team |
| - Document all contacts in patient's chart |
| - Attend training and classes for improvement of services |
| - Help patients connect to appropriate staff when requesting |
| medication refills |
| - Provide health education and counseling to patients |
|
| Front Desk |
|
| - Assist in scheduling patient for appointments |
| - Able to register all new patients, obtaining appropriate |
| signatures as needed (registration form, sliding scale |
| notification, HIPPA, ROI, etc) |
| - Call or write patient appointment reminders, no-shows, referrals |
| - Recall patients for follow up appointments at least once a month |
| - Verify patient insurance |
| - Assist patients with outside billing problems |
|
| Maintains patient confidentiality and privacy at all times. |
|
| Promotes patients' rights and is knowledgeable of the patient |
| complaint process. |
|
| Knowledgeable of provider's scheduling protocols. Discuss |
| questionable appointment with nursing staff or provider if outside of |
| schedule protocol. |
|
| Answers phone calls with appropriate salutation and identification of |
| person answering phone in a prompt, courteous manner. |
|
| Eligibility |
|
| - Provide accurate information, competent enrollment assistance, |
| and follow-up assistance for each of the following medical |
| insurance programs |
| - Federal Market Place |
| - TANF (Temporary Assistance to Needy Families) |
| - Subsidized Housing |
| - Food Stamps |
| - Medicaid and QUEST (including the State's Children's Health |
| Insurance Program (CHIPS)) |
| - QMB/SLMB (assistance to the elderly who are qualified for |
| Medicare supplemental programs) |
| - Renewal applications for any and all of the above programs as |
| required. |
| - Provide accurate information, competent enrollment assistance, |
| and follow-up assistance for each of the following financial |
| assistance programs |
| - General Assistance (GA) with the Department of Human Services |
| (DHS) |
| - Social Security Income (SSI) / Social Security Disability |
| Income (SSDI) with Social Security Administration (SSA) |
| - Refer client to appropriate community social services programs |
| based on identified Social Determinants of Health (SDOH) |
| screening |
| - Refer client to appropriate providers and additional services, |
| where necessary, including referral to health care providers that |
| offers sliding fee scale discounts or free care to low income |
| clients not qualified for public health insurance or assistance. |
|
| Extended Duties: |
|
| - Observe safety and security procedures; determine appropriate |
| actions beyond guidelines; report potentially unsafe conditions; |
| use equipment and materials properly |
|
| Other Duties: |
|
| - Responsible for providing clerical support for various |
| departments or projects |
| - Assist in other delegated projects |
| - Attend trainings and classes for the improvement of their |
| services |
| - Assist in Clinical Outreach activities |
|
| Regular and reliable on-site attendance is required. |
