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Primary Purpose:
Provides case management, outreach, health education, interpretation
services and assist patients with registering in the EMR system.
Serve as an advocate for appropriate, quality health and social
services. The person in this position is a member of the Patient
Centered Health Care Home team where each team member plays an
integral role in providing patient-centered health care to ensure a
positive patient experience.

+-----------------------------------------------------------------------+	Essential Duties:
Interpretation services

- Provide oral and written interpretation services, providing
health education and counseling as needed
- Assist patients in filling out intake and other forms for the
medical visit
- Assist patients in connecting with entitlements: medical
insurance, financial, housing etc.
- Provide referral to outside agencies, per the health care team
- Document all contacts in patient's chart
- Attend training and classes for improvement of services
- Help patients connect to appropriate staff when requesting
medication refills
- Provide health education and counseling to patients

Front Desk

- Assist in scheduling patient for appointments
- Able to register all new patients, obtaining appropriate
signatures as needed (registration form, sliding scale
notification, HIPPA, ROI, etc)
- Call or write patient appointment reminders, no-shows, referrals
- Recall patients for follow up appointments at least once a month
- Verify patient insurance
- Assist patients with outside billing problems

Maintains patient confidentiality and privacy at all times.

Promotes patients' rights and is knowledgeable of the patient
complaint process.

Knowledgeable of provider's scheduling protocols. Discuss
questionable appointment with nursing staff or provider if outside of
schedule protocol.

Answers phone calls with appropriate salutation and identification of
person answering phone in a prompt, courteous manner.

Eligibility

- Provide accurate information, competent enrollment assistance,
and follow-up assistance for each of the following medical
insurance programs
- Federal Market Place
- TANF (Temporary Assistance to Needy Families)
- Subsidized Housing
- Food Stamps
- Medicaid and QUEST (including the State's Children's Health
Insurance Program (CHIPS))
- QMB/SLMB (assistance to the elderly who are qualified for
Medicare supplemental programs)
- Renewal applications for any and all of the above programs as
required.
- Provide accurate information, competent enrollment assistance,
and follow-up assistance for each of the following financial
assistance programs
- General Assistance (GA) with the Department of Human Services
(DHS)
- Social Security Income (SSI) / Social Security Disability
Income (SSDI) with Social Security Administration (SSA)
- Refer client to appropriate community social services programs
based on identified Social Determinants of Health (SDOH)
screening
- Refer client to appropriate providers and additional services,
where necessary, including referral to health care providers that
offers sliding fee scale discounts or free care to low income
clients not qualified for public health insurance or assistance.

Extended Duties:

- Observe safety and security procedures; determine appropriate
actions beyond guidelines; report potentially unsafe conditions;
use equipment and materials properly

Other Duties:

- Responsible for providing clerical support for various
departments or projects
- Assist in other delegated projects
- Attend trainings and classes for the improvement of their
services
- Assist in Clinical Outreach activities

Regular and reliable on-site attendance is required.

+-----------------------------------------------------------------------+	Minimum Qualification Requirements:
Skills/Knowledge:

- Knowledge of the community and community service resources
especially in Kalihi Palama area and Honolulu Downtown area
preferred
- Fluency in English and 2nd language required.
- Ability to read, understand and translate technic

Kalihi Palama Health Center

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