Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues and escalating application problems to vendor, as necessary
Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
Perform server administration tasks (ex: user/group, security permissions, group policies); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly
Monitor device health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed
Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, phones, security updates; support internet, intranet, LANs, WANs, and network segments
Assist with troubleshooting to identify root cause, and provide technical support when needed
Perform routine and scheduled audits of all systems, including backups
Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
Provides technical support for new system validations and change management efforts
Install and configure local area networks (LANs), wide area networks (WANs), and network segments and servers, such as file servers, VPN gateways, and intrusion detection systems.
Manage user accounts, credentials, permissions, access rights, storage allocations, and active directory administration.
Interacting with customers and senior managers, globally to handle service inquiries and problems.
Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
Mentor junior team members.
Update operations and maintenance documentation for 24/7/365 personnel.
Support operations across multiple geographic locations.
Provide follow-up reports (technical findings, feedback, resolution steps taken) for Root Cause analysis, engineering technical assessment and process improvement initiatives.
The candidate must have a BS and 4 – 8 years of prior relevant experience or Master with 2 – 6 years of prior relevant experience.
Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP)
Strong knowledge of systems and networking software, hardware, and networking protocols
Working knowledge of virtualization, VMWare, or equivalent
Expert knowledge of security, storage, data protection, and disaster recovery protocols
Experience with or knowledge of programming languages and operating systems, current equipment and technologies, enterprise backup and recovery procedures, systems performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching
Excellent customer service skills complimented by an ability to listen to and interpret client requests.
Experience in multiple OS platforms with strong emphasis on Linux (CentOS, Red Hat, Ubuntu), Mac OS X and Windows systems
In-depth knowledge of the TCP / IP protocol suite, security architecture, securing and hardening Operating Systems, Networks, Databases and Applications.
Experience with Tier 2 system administration
Experience with Scripting/Automation
Experience with server patch management methodologies
Strong oral and written communications skills
Track record of working effectively within a team, and support to peers toward improved processes and results
Experience with support ticket management systems
