In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.
Job Description:
Ready to put your skills to work on Technical or Engineering projects? Are you great with people and have willingness to work hard to get the job done? Parsons is seeking a candidate with a desire to enhance the fabric of our community.Role:Acts in a lead capacity and provides guidance to lower-level Call Center Assistants in responding to both routine and non-routine telephone inquiries about the company and/or its services. Incumbent follows established procedures and bases his/her responses on information provided in standard company reference documents. May confer with Unit Supervisor regarding unusual non-routine inquiries.Responsibilities:
- Responds to both routine and non-routine telephone inquiries about the company and/or its services.
- Uses a computer system to track such calls and enters information regarding nature of call.
- Ensures that manual of standard company reference documents is up to date.
- Trains lower-level Call Center Assistants.
- May assist in amending or developing procedures.
- Performs other responsibilities associated with this position as may be appropriate.
Qualifications:High school diploma (or equivalent) and typically 3+ years of relevant work experience.Requires good verbal communication skills, demonstrated keyboard and basic data entry skills, and a thorough knowledge of established procedures and reference documents.
Minimum Clearance Required to Start:
Not Applicable/NoneThis position is part of our Critical Infrastructure team.For more than 75 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in diverse, collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions—and to help them see new possibilities.
Salary Range:
$18.61 - $32.55We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled.Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!
