Description We are seeking a Customer Service Representative to join our team in Arlington, Virginia. In this role, you will be instrumental in managing customer interactions, processing their applications, and maintaining accurate records. This is a short term contract employment opportunity in the administrative industry.
Responsibilities:
Process and handle customer applications with precision and efficiency.
Maintain an accurate and up-to-date record of all customer interactions.
Address and resolve customer inquiries in a timely manner.
Monitor customer accounts and take necessary action when required.
Deliver exceptional customer service, enhancing customer satisfaction.
Collaborate with team members to optimize customer service operations.
Utilize customer service skills to enhance the customer experience.
Identify areas of improvement in customer service processes and suggest solutions.
Ensure compliance with industry regulations and standards in all interactions.
Contribute to team efforts and organizational goals by accomplishing related tasks as needed. Requirements - Proven experience in a Customer Service role.
Excellent communication and interpersonal skills.
Proficient in using computer software and technology.
Ability to handle multiple tasks and prioritize effectively.
Strong problem-solving skills and ability to make decisions under pressure.
Demonstrated ability to build and maintain relationships with clients.
High level of patience and emotional intelligence.
Ability to work in a team environment and contribute to team goals.
Flexibility to work in shifts, during weekends, or holidays if required.
High school diploma or equivalent qualification; higher education will be a plus.
Knowledge of customer service practices and principles.
Excellent data entry and typing skills.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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