World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.
Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)-a collaborative ecosystem featuring state-of-the-art hardware and software-WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.
With more than 14,000 team members and over 60 locations globally, WWT's culture-grounded in core values and leadership philosophies-has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.
Want to work with highly motivated individuals on high-performance teams Join WWT today!
What will you be doing
The IT Mid-Level Analyst uses a range of functional and technical skills to support the build-out and integration of custom WWT applications and third-party vendor systems and products. This position plays a significant role in contributing to the development of functional/technical solutions by supporting innovation within our organization. The employee will have a solid understanding of business processes, systems, and architecture within their team. Collaboration with leadership, architecture, product ownership, and various IT and business teams is essential.
Responsibilities:
Applying and startingtolead and promote WWT Core Values and bestpractices.
RequirementGathering: Collaboratewithstakeholderstogather and documentfunctionalrequirements. Ensure a clear understanding of businessneeds and objectives.
Functional Design: Contributetothedevelopment of functionaldesignsthatmeetbusinessrequirements. Createdesignspecificationsthatoutline how systems will addressspecificneeds.
Solution Development: Assist inthedevelopment and implementation of functionalsolutionsbasedondesignspecifications. Ensuresolutionsalignwithbothbusinessobjectives and technicalconstraints.
Analysis and Validation: Analyzeexistingsystems and processestoidentifyareasforimprovementorenhancement. Validatethatfunctionaldesignsmeettheintendedrequirements and businessgoals.
Documentation: Maintaincomprehensivedocumentation of functionaldesigns, includingdesignspecifications, workflows, and userrequirements. Ensurethatdocumentationisaccurate and up-to-date.
Testing: Conductcomprehensivetestingincludingfunctional, regression, and guidinguseracceptancetestingtoensurereliability and performance. Support theidentification and resolution of issuesordefectsduringtesting.
Mentorship and Collaboration: Work closelywithotheranalysts, developers, teammembers, leadership, and businesstoensureeffectiveimplementation. Provideguidance and support toassociateanalysts, helpingthemtodeveloptheirskills and navigatetechnicalchallenges. Shareknowledge and bestpracticeswithteammemberstoimproveoverallteamcompetency.
Support and Troubleshooting: Offerongoing support and consultationtoaddressfunctional/technicalissues and ensuresolutionsmeetend-userneeds. Provideguidance and directiononproductionissues. Start tomonitor and lookinto support trendsthatcanbeaddressedmoreproactively.
AgileMethodology: ActivelyengageinAgiledevelopmentpracticesincludingsprintplanning, storycreation, dailystandups, testing, demos and retrospectives. Adapttoevolvingrequirements and contributetothecontinuousimprovement of theteam'sprocesses and delivery.
Learning and Development: Continuouslylearn and understandWWT'sbusiness and technicalprocessestoeffectivelycontributeto and support theevolution of our technology solutions.
Qualifications:
Bachelor's Degree in Arts/Sciences (BA/BS) in Information Systems, Information Technology, Computer Science, Engineering, and/or related field
A minimum of 5 years progressive experience in a related field
UKG Pro Work Force Management (WFM), Timekeeping, Accruals, Timeoff, Scheduling, Leave Management, Attestation, Device/Clock configuration, Activities, DataViews, Integrations (Boomi/API), UKG Pro WFM APIsand JSON payloads, Postman, Global implementationexperience; Nicetohaveknowledgeof Oracle SQL, Pl/Sql, Oracle HCM Cloud, Microsoft Excel with Power Queries, ServiceNow, Agentic AI
Systems Analysis: Abilitytoanalyze and understandcomplex IT systems, applications, and processes.
RequirementsGathering: Skillingathering and documentingbusinessrequirements, translatingthemintotechnicalspecifications.
ProblemSolving: Stronganalytical and problem-solvingskillstoaddresstechnicalissues and developeffectivesolutions.
Process Improvement: Abilitytoidentifyareasforprocessimprovement and proposeenhancementsoroptimizations.
Communication: Excellentwritten and verbalcommunicationskillsforbothtechnical and non-technicalaudiences. Capable of presentingideasclearly and effectively.
Product/Initiative Support: Experiencesupportingbig IT initiatives, includingassistingwithplanning, execution, and monitoring.
Self-Motivation/Time Management: Highlyresponsibleself-starter/team-orientedindividualwithverystrong work ethic. Strongorganizationalskills and theabilitytomanagemultipletasksorinitiativessimultaneously.
Adaptability: Abilitytoadapttochangingtechnologies, requirements, and businessenvironments.
Thistierincludesspecificdomainareas, includingbutnotlimitedto: Salesforce, Oracle.
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $77,000.00 to $115,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
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WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.
