North Central Texas Council of Governments (NCTCOG) is a voluntary association of local governments serving the North Central Texas region. The Information and Innovation Services (IIS) Department delivers secure, reliable, and innovative technology solutions that support regional planning, operational excellence, and public sector collaboration.
The
Innovation Analyst IIworks with departments across the Agency to identify challenges and evaluate technology solutions that improve processes, services, and operational efficiency. This role focuses on researching emerging technologies, developing prototypes or proof-of-concept solutions, and helping translate ideas into practical technology implementations.
The position regularly engages with internal stakeholders to understand business needs, analyze opportunities for improvement, and recommend solutions using modern technologies such as automation platforms, software-as-a-service solutions, and artificial intelligence tools.
This role requires general technical skills, strong analytical thinking, curiosity about emerging technologies, and the ability to communicate technical concepts to both technical and non-technical audiences.
Key Responsibilities
Technology Research and Innovation
Research and evaluate emerging technologies that may improve agency operations, services, or internal processes.
Monitor trends in enterprise technology, automation platforms, and artificial intelligence.
Identify opportunities where technology solutions can increase efficiency, effectiveness, or service delivery.
Business Analysis and Solution Development
Meet with internal customers to understand operational challenges and identify opportunities for improvement.
Analyze business processes and document functional requirements.
Recommend innovative technology solutions that align with organizational needs and technical standards.
Prototyping and Technology Evaluation
Develop demonstrations, prototypes, or proof-of-concept solutions to illustrate potential technology capabilities.
Assist with pilot implementations and evaluation of new technologies or platforms.
Work with development and IT teams to transition successful prototypes into production solutions when appropriate.
Project Management and Change Management
Plan, coordinate, and support innovation initiatives and technology pilot projects from concept through implementation.
Coordinate with internal teams, stakeholders, and vendors to ensure successful delivery of pilot projects and solution implementations.
Support organizational change management efforts by helping stakeholders understand, adopt, and effectively use new technologies and processes.
Communication and Stakeholder Engagement
Prepare reports, recommendations, and presentations that communicate findings and proposed solutions.
Facilitate meetings and discussions with stakeholders to gather input and refine solutions.
Develop documentation, demonstrations, or training materials that support adoption of new technologies.
Preferred Knowledge, Skills, and Abilities
Strong analytical and problem-solving skills with the ability to translate business challenges into practical technology solutions.
Curiosity and interest in emerging technologies, particularly artificial intelligence, automation platforms, and modern software tools.
Basic understanding of software development practices and processes.
Experience developing solutions using AI-assisted development tools such as Cursor, Claude Code, Codex, or similar technologies.
Experience building prototypes, automations, or workflows using modern development frameworks, scripting languages, or low-code platforms.
Technical experience working in enterprise technology environments, particularly with Microsoft technologies and the Microsoft 365 ecosystem.
Experience evaluating or implementing software-as-a-service (SaaS) solutions.
Ability to analyze business processes and identify opportunities where technology can improve efficiency, effectiveness, or service delivery.
Ability to work independently while collaborating effectively with cross-functional teams.
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