JOB REQUIREMENTS: Intake Specialist - WHEAP (Wisconsin Home Energy

Assistance Program) - INTAK002106 DESCRIPTION/RESPONSIBILITIES: Starting $16.00 to $18.64 Per Hour | Depending on Experience WHEAP Intake Specialist Job Responsibilities: Provide efficient, interactive intake services for the WHEAP by phone, face-to face or by mail to determine program eligibility. Enter program applications into the WHEAP electronic data system timely and accurately. Answer phones, schedule appointments, and provide program information to applicants. Provide quick, pro-active response to client requests for assistance, adhering to required response times. Will coordinate and perform administrative activities and support by storing, retrieving, and integrating information for dissemination to staff and clients, answer and relay calls and messages, with follow-up to recipients in a professional manner. Communicate with vendors regarding the repair and emergency fuel fills. Verify earned and unearned income, including wages, child support, TANF, Social Security, Unemployment Insurance, etc. Conduct community outreach and provide mobile intake services to community agencies, senior centers, housing/neighborhood centers, etc. Maintain and secure client information, ensuring confidentiality whether in the office or out in the community. Conduct home visits as necessary for the elderly, handicapped and disabled. Respond to applicant questions, assist with verification, and carry out benefit processing in a timely manner. Make referrals to the Weatherization program for WHEAP participants. Work as part of a team to ensure the energy assistance program runs efficiently. Participate in program awareness events held throughout the community.

Attend trainings, meetings and perform other duties as assigned. Usage varies by position. Additional Eligibility Requirements: Employment with UMOS is contingent upon successful completion of a criminal background check prior to commencing. UMOS isan equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. * * OTHER EXPERIENCE AND QUALIFICATIONS: WHEAP Intake Specialist Job Qualifications: Associate degree or at least two years of experience with the WHEAP or LHEAP programs. Two years' experience in case management or any equivalent combination of training and experience in the social services field. Ability to work independently within established policies, procedures, and guidelines.
Strong interpersonal and communication skills. Able to work flexible and irregular hours including on call evening hours. Proficient in Microsoft Office Suite. Bilingual in English and Spanish (Hmong, Rohingya, Burmese or Arabic) in verbal and written form PREFERRED. Must have reliable transportation, a valid Wisconsin Driver License and adequate vehicle insurance and be able to travel within the state of Wisconsin. Education Preferred Associates or better in Human Services or related field. Work Environment, Physical, and Sensory Demands: The demands described here are representative of those that must be met by an employee to successfully perform the job functions. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions. Physical Demands: Employee is frequently required to stand, walk, sit, bend. Occasionally required to lift and /or move up to 30 lbs.
Occasionally required to drive. Frequently exposed to moderate temperature generally encountered in a controlled and uncontrolled temperature environment. ** APPLICATION INSTRUCTIONS: Apply Online: https://ars2.equest.com/?response_id=37526a5bbe9bc104ea5eb16a47c33c87 Other: Applicants ONLY to apply via URL link provided!

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Intake Specialist - WHEAP - INTAK002106