JOB REQUIREMENTS: Intake Specialist - WHEAP (Wisconsin Home Energy
Assistance Program) - INTAK002106 DESCRIPTION/RESPONSIBILITIES: Starting
$16.00 to $18.64 Per Hour | Depending on Experience WHEAP Intake
Specialist Job Responsibilities: Provide efficient, interactive
intake services for the WHEAP by phone, face-to face or by mail to
determine program eligibility. Enter program applications into the
WHEAP electronic data system timely and accurately. Answer phones,
schedule appointments, and provide program information to applicants.
Provide quick, pro-active response to client requests for assistance,
adhering to required response times. Will coordinate and perform
administrative activities and support by storing, retrieving, and
integrating information for dissemination to staff and clients, answer
and relay calls and messages, with follow-up to recipients in a
professional manner. Communicate with vendors regarding the repair
and emergency fuel fills. Verify earned and unearned income,
including wages, child support, TANF, Social Security, Unemployment
Insurance, etc. Conduct community outreach and provide mobile intake
services to community agencies, senior centers, housing/neighborhood
centers, etc. Maintain and secure client information, ensuring
confidentiality whether in the office or out in the community.
Conduct home visits as necessary for the elderly, handicapped and
disabled. Respond to applicant questions, assist with verification,
and carry out benefit processing in a timely manner. Make referrals
to the Weatherization program for WHEAP participants. Work as part of
a team to ensure the energy assistance program runs efficiently.
Participate in program awareness events held throughout the community.
- Attend trainings, meetings and perform other duties as assigned.
Usage varies by position. Additional Eligibility Requirements:
Employment with UMOS is contingent upon successful completion of a
criminal background check prior to commencing. UMOS isan equal
opportunity Affirmative Action employer, and all qualified applicants
will receive consideration for employmentwithout regard to race, color,
religion, age, sex, national origin, disability status, genetics,
protected veteran status, sexual orientation, gender identity or
expression, or any other characteristic protected by federal, state, or
local laws. * * OTHER EXPERIENCE AND QUALIFICATIONS: WHEAP Intake
Specialist Job Qualifications: Associate degree or at least two years
of experience with the WHEAP or LHEAP programs. Two years'
experience in case management or any equivalent combination of training
and experience in the social services field. Ability to work
independently within established policies, procedures, and guidelines.
- Strong interpersonal and communication skills. Able to work
flexible and irregular hours including on call evening hours.
Proficient in Microsoft Office Suite. Bilingual in English and
Spanish (Hmong, Rohingya, Burmese or Arabic) in verbal and written form
PREFERRED. Must have reliable transportation, a valid Wisconsin
Driver License and adequate vehicle insurance and be able to travel
within the state of Wisconsin. Education Preferred Associates or better
in Human Services or related field. Work Environment, Physical, and
Sensory Demands: The demands described here are representative of those
that must be met by an employee to successfully perform the job
functions. Reasonable accommodations will be considered to enable
individuals with disabilities to perform the essential job functions.
Physical Demands: Employee is frequently required to stand, walk,
sit, bend. Occasionally required to lift and /or move up to 30 lbs.
- Occasionally required to drive. Frequently exposed to moderate
temperature generally encountered in a controlled and uncontrolled
temperature environment. ** APPLICATION INSTRUCTIONS: Apply
Online:
https://ars2.equest.com/?response_id=37526a5bbe9bc104ea5eb16a47c33c87
Other: Applicants ONLY to apply via URL link provided!