Description
Summary:
Responsibilities:
Responsible for greeting patients and / or physicians, staff, co-workers, and guests promptly and in a professional manner. Checks patients into the system and provides direction based on appointment location, financial clearance and counseling status. Acknowledges and assists patients with special needs and respects confidentiality.
Responds to telephone calls according to established customer service standards. Provides requested information to callers. When assigned to scheduling, contributes to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements.
Performs accurate search/selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Index (EMPI) and to ensure the accuracy of patient identification.
Accurately establishes and schedules appointments for services from patients directly or physician's offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact to patients to obtain additional information or confirm scheduled appointments.
Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered.
Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the Internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate.
Provides estimates for services when appropriate, communicates and actively solicits patient liability.
Enters testing orders in the appropriate system when necessary. Requires an understanding of coding, procedural protocols, and the charge description master.
Employee responsible to obtain signatures for all required organization, state and federal consents and / or notifications.
Responsible for remaining compliant, current, and knowledgeable with Department Policies and Procedures.
Fulfills all compliance responsibilities related to the position including HIPAA, EMTALA and Patient Bill of Rights.
Performs other duties as assigned.
Other Information:
High School Diploma or Equivalent is required
Minimum Experience of 1 year preferred in a job-related experience.
BasicMSWord&MSExcel.Customerserviceandorganizationalskills.
Criteria Desired:National Association of Healthcare Access Management(NAHAM) certificationwithin one year of hire
Company: Putnam Hospital Center
Org Unit: 1025
Department: Patient Access
Exempt: No
Salary Range: $20.68 Hourly
We are an equal opportunity employer
Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.
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