About ARSIEM Corporation
At ARSIEM Corporation we are committed to fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an experienced workforce of qualified professionals committed to providing the best possible support.
As demand increases, ARSIEM continues to provide reliable and cutting-edge technical solutions at the best value to our clients. That means a career packed with opportunities to grow and the ability to have an impact on every client you work with.
ARSIEM is looking for a Help Desk Technician 1 . This position will support one of our Government clients in NAS Point Mugu, CA.
Responsibilities
1-2 years of experience in a deskside or technical support role with an interest in growing technical expertise
Strong problem-solving skills and the ability to provide hands-on support under pressure
Proficient in troubleshooting hardware issues (desktops, laptops, printers, peripherals) and software problems
Good verbal and written communication skills, with a strong focus on delivering excellent customer service
Familiarity with IT service management tools and remote support technologies
Experience working in a team environment, with a willingness to learn and adapt
Minimum Experience
Provide on-site technical support to end users in a large enterprise environment
Resolve hardware and software issues directly at the user's workstation and ensure timely solutions to IT incidents and service requests
Manage face-to-face interactions, documenting all activities in the IT ticketing system
Troubleshoot desktop computers, laptops, peripherals, and software
Assist with user account management and imaging devices and collaborate with other IT teams for escalations
Support end-user training, contributing to continuous improvement while meeting federal contract objectives
Provide on-site technical support, addressing hardware and software issues at user workstations
Troubleshoot desktop/laptop hardware, operating systems (Windows, macOS), and applications (Microsoft Office, collaboration tools)
Assist with the installation, configuration, and maintenance of IT equipment (monitors, printers, peripherals)
Perform imaging of devices, including desktops and laptops, ensuring proper configuration and deployment
Document and track incidents and requests in the ticketing system, ensuring accurate and timely updates
Assist users with account setups, password resets, and access management, adhering to security protocols
Collaborate with IT teams and escalate complex issues as needed for timely resolution
Participate in training and knowledge-sharing sessions to stay current on technologies and improve support skills
Maintain accurate records of hardware inventory, ensuring proper asset management
Assist with IT setup and orientation for new employees, ensuring they are properly equipped and onboarded
Ensure service delivery adheres to established service level agreements (SLAs) and performance metrics
The ARSIEM pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other laws.
Benefits:
For an overview of our benefits, please visit our benefits tab.
https://www.arsiem.com/careers/
Original Posting Date:
2022-11-16
Clearance Requirement : This position requires an active DoD SECRET clearance with eligibility for additional access. You must be a US Citizen for consideration.
Candidate Referral : Do you know someone who would be GREAT at this role? If you do, ARSIEM has a way for you to earn a bonus through our referral program for persons presenting NEW (not in our resume database) candidates who are successfully placed on one of our projects. The bonus for this position is $3,500, and the referrer is eligible to receive the sum for any applicant we place within 12 months of referral. The bonus is paid after the referred employee reaches 6 months of employment.
ARSIEM is proud to be an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
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