Director - Service Delivery/Client Account Management & Business Dev. (Public Sector)
Category: Leadership and Management Roles
Main location: United States, California, Los Angeles
Position ID: J1124-1576
Employment Type: Full Time
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Position Description:
We are seeking a Director - Service Delivery/Client Account Management & Business Development (Public Sector) to join our CGI team!
This career opportunity is located in our Los Angeles, CA office; however, a hybrid working model is acceptable.
You will have senior responsibility to help our customers solve the difficult challenges they face in serving their constituents and lead the teams providing technology services to our local government clients.
Seeking a dynamic, enthusiastic and driven technology consulting leader to help us grow our Public Sector, deliver effective solutions for our government clients, and further our mission for strengthening the communities we call home.
We are a global company of owners who shape the direction of our company and our own careers. CGI is among the largest independent IT and business consulting services firms in the world, and after 40+ years, we're still growing! The best version of us starts with you!
On our team we deliver more than just "technology consulting." As part of the Los Angeles Metro Public Sector team, we use technology intentionally to improve citizens' lives. How do we do that? By helping local governments and educational institutions operate more efficiently and deliver better services to their communities. From increasing transparency to enhancing resource allocation, our solutions empower agencies to focus on what matters most: serving their citizens. Join our team to help build smarter, more responsive public services that make a real difference.
Your future duties and responsibilities:
How you'll make an impact
Drive business from within existing and new accounts and develop a strong pipeline of prospective opportunities, will thrive in collaborative environments, and be highly motivated by delivering excellent services to our clients and ensuring their satisfaction (50% of the role will be business development).
Lead a team of senior consultants and consultants that will be part of your delivery organization.
Lead strategic pursuits, guide proposal building and orals presentations to create business solutions based on client growth requirements and market-driven business enhancements. Your team will take accountability for the winning of competitive proposals and the successful executions of assignments, projects and large delivery programs coordinating with local and global delivery centers.
Additional responsibilities:
Possess overall accountability of service delivery to assigned clients
Develop a strong pipeline of opportunities within new and existing accounts within the portfolio according to assigned sales targets
Be the driving factor in proposals and evolve solution offerings
Provide leadership to a team of professionals - both direct reports and via global delivery
Ensure success of engagements using global delivery and vendor partners
Manage client satisfaction in partnership with account management teams
Apply delivery and customer management best practices
Apply best practices such as succession planning, member performance reviews, and finance management
Contribute to business strategy and budget planning
Manage profitability of engagements
Required qualifications to be successful in this role:
What you'll bring
A minimum of 8 years of experience in leading medium to large IT services business
At least 8 years of experience defining, selling and delivering business and information technology solutions
A minimum of 5 years of experience managing a P&L within a consulting organization (or a significant management role within a practice) with a focus on both sales and delivery
Demonstrated ability to create and implement a growth strategy in a consulting services environment
Results oriented business leader with solid understanding of budgets, forecasting, planning, P&L's, complex pricing models and contracts management
Business development including strategic sales planning
Building and maintaining relationships with C level client executives with a goal to become their trusted advisor
A keen, flexible and solution oriented intellect; superior conceptual thinking as well as analytical and problem solving skills
Strong communication skills, both verbal and written, at all levels.
Bachelor's degree required. Master's degree is a plus.
Ability to travel as required.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $137,500- $297,700.
CGI's benefits are offered to eligible professionals on their first day of employment to include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs
#LI-RS2
Skills:
Analytical Thinking
Business Development
Delivery Management
Financial Management
Leadership
What you can expect from us:
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US Employment Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
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