Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called "Cello" in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.
As Korea's no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.
We are seeking a highly organized and detail-oriented Logistics Transportation Coordinator to join our team. The ideal candidate will be responsible for managing all aspects of logistics, including quoting, booking shipments, customs clearance, and coordination with internal and external stakeholders
To learn more about Samsung SDS America, Inc. please visit https://www.samsungsds.com/en/logistics/logistics.html
Responsibilities:
Quoting and Booking:
Handle the quoting and booking of shipments
Secure all necessary documents for import customs clearance
Communication and Updates:
Keep internal customers informed about the status of each shipment
Ensure timely and accurate communication to stakeholders
Daily communication and contact with customer, carriers, internal staff to coordinate inventory, booking, pickup, tracking and proof of delivery with appropriate documentation to ensure effective operations
Support Operation:
Book, track, and trace cargo from supplier to destination (FTL/LTL/AIR/PARCEL)
Provide excellent customer service and troubleshoot/resolve all events from booking to delivery in a timely way
Perform activities to meet customer satisfaction and share business information with related parties through regular contact (i.e., phone, email)
Monitor account issues and communicate/liaison with management to implement/drive solutions
Monitor trends and report changes to Management for action
Strategic Planning:
Develop plans to align organizational objectives with achievable targets
Work towards meeting leadership expectations in terms of logistics efficiency
Suggest recommendations when changes are needed in current processes
Analyze service and cost data for recommendations or actions for business improvement and customer satisfaction
Reporting & Filing:
Generate daily, weekly, and monthly reports to provide comprehensive shipment status
Analyze data and provide insights to improve logistics processes
Maintain essential account documentation with up to date information and ensuring that it is collated and stored so as to be readily accessible
Reporting as needed (Service failure report, claim/damage report, others)
Accurate data entry into Cello and other systems as needed
Coordination with Service Providers:
Coordinate with logistics service providers on vessel schedules
Manage documentation and ensure timely payments with the accounting department
Follow and update SOP/work instructions to ensure operational best practice in line with customer requirements and operational compliance
Requirements
Bachelor's degree required
2+ years of relevant experience in freight forwarding or logistics industry (FTL/LTL/AIR/PARCEL) required
Ability to analyze service and cost data for recommendations or actions for business improvement and customer satisfaction
Organized with ability to manage multiple projects, while paying close attention to detail
Excellent analytical and problem solving skills; solution minded
Great interpersonal skills, with ability to work to directly with customers
Excellent written and oral communication skills
Works well under pressure and has a sense of urgency
Strong work ethic
Highly self-motivated with minimal supervision needed
Proficient in Microsoft Office applications: Excel, PowerPoint, Word and Outlook
Open to learning other modes of transportation as needed
Experience with NAFTA/USMCA cross border transportation preferred
Ability to travel up to 15%
Benefits
Samsung SDSA offers a comprehensive suite of programs to support our employees:
Top-notch medical, dental, vision and prescription coverage
Wellness program
Parental leave
401K match and savings plan
Flexible spending accounts
Life insurance
Paid Holidays
Paid Time off
Additional benefits
Samsung SDS America supports your professional development and growth in your future career.
Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.
Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.
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