Individuals within the Business Analyst IV role identify business intelligence, reporting, and data analysis needs for the Dental and Disability Claims Operations with a focus on improving risk management and operational efficiency. They work closely with BI Consultants, end users, and IT teams to turn data into critical information and knowledge that can be used to make sound business decisions. It is essential that Business Analysts build an understanding of the Disability and Dental organizations at a level of detail that enables them to identify and address critical business issues and opportunities. They provide insights that are accurate, actionable, and reliable. Business Analysts educate and train business partners and clients to use the data as an analytical tool, displaying the information in new forms (including Tableau) and content for analysis and option exploration.
Business Analysts work with users to understand business questions, priorities, define key performance indicators (KPI), specific data availability and delivery methodology needed to support the right solution for our business partners. They conduct analyses of functional business processes and participate in the development of business cases in the support of process improvement and benefit realization. This includes working with business and development teams to design, and document dashboards, alerts, and reports. This individual is accountable for providing leadership and independent initiatives in facilitating information gathering, structured documentation and presentation of findings to all levels of management.
Business Analysts understand how data is turned into information and knowledge and how that knowledge supports and enables key business processes. They must have an in-depth understanding of the business environment and an interest in proactively going beyond the obvious, delving into the source, the definition, philosophy, and foundational roots of a data element to create insight. They must work well within a fast-paced team environment.
You will
Work independently (proactively and need driven) on highly complex, cross functional, analytical projects.
Provide analytical subject matter expertise and recommendations to Claims & Service org.
Participate in workstream planning process including inception, technical design, development, testing and delivery of BI analytics solutions.
Conduct analyses of functional business processes and functional requirements and participates in the development of business cases in the support of process changes and/or IT projects.
Research business problems and creates models that help analyze these business problems.
Provide design support for the development of business intelligence solutions for Dental and Disability Claims working closely with business leaders and technical partners.
Participate in project management estimation process and lean business case development.
Evaluate internal and external customers' needs and abilities to provide appropriate solutions.
Advise executives on how BI (processes, practices and technologies) play a critical role in improving claims management and optimization.
Explore the data and discovers patterns, meaningful relationships, anomalies and trends.
May perform analysis for a wide range of requests using data in different formats and from various platforms.
Develop work plans or reviews other work plan timelines and manages workflows to meet timeframes.
Develop best practices for report deployments.
Recommend quality metrics and ensures quality metrics are documented and tracked.
Align BI technologies with strategic initiatives.
Stay abreast of BI products/tools and of business strategies and direction.
Train users, including executives, to transform data into action-oriented information and to use that information correctly.
Identify and provides input to new technology opportunities that will have an impact on the Enterprise-wide BI systems.
Provide guidance, training, and problem-solving assistance to other team members.
You have
Bachelor's degree or higher in a quantitative field (Computer Science, Information Systems, Business Management, Finance, Business Management), or specialized training/certification or equivalent work experience.
5+ years of Business Analyst / Business Intelligence Analysis or related technical experience.
Experience within an insurance and/or healthcare organization preferred, specifically within dental and disability analytics related to Claims & Service.
High level of experience with databases, SQL and business intelligence tools (Business Objects, Alteryx).
Strong working knowledge of Claims & Service business function, processes, and transactions.
High level of experience with technology system processes, reporting functions, and methodologies.
Works effectively with associates from across the Group Insurance (Finance, Claims, Valuation, Pricing, Underwriting, and more) and with business and IT partners.
High level of experience with Visual analytics and BI tools (Tableau).
High level of proficiency with Microsoft Excel.
Location
This is a flexible position requiring 2 days per week in the office, with preference given to candidates within commuting proximity to a Guardian office.
Salary Range
$84,320.00 - $138,522.50
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Health Care
Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
Dental plan
Vision plan
Health care accounts - flexible spending, health reimbursement, and health savings accounts
Critical illness insurance
Life and Disability Insurance
Company-paid Life and Disability insurance plus voluntary supplemental coverage
Accident insurance
Retirement and Financial
401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
Complimentary 1:1 financial guidance with a licensed Fidelity representative
Time Off and Remote Work
Flexible work arrangements (part in-person/part remote)
Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
Paid parental leave and paid family and medical leave policies
Emotional Well-being and Work-Life
Emotional well-being, mental health, and work/life resources powered by Spring Health
Wellness programs, including fitness program and equipment reimbursement
Child, adult, and elder back-up care support through Bright Horizons
Adoption assistance
College planning
Tuition reimbursement
Student loan assistance
Commuter benefits in select metropolitan areas
Equity & Inclusion
Opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:
Employee Resource Groups:
Colleague Connection Committees
Community Involvement Committees
A culture that encourages colleagues to bring their authentic selves to work
Voluntary self-ID
Pronunciation and phonetic spelling of names
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com .
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being - mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .
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