Collections Agent
Adecco is assisting in the search for an organized, temp to perm Collections Agent position in Whiteville, NC. In this position, you will be responsible for collecting delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off. The ideal candidate can multi-task and has exceptional time management skills. If you meet the qualifications listed below and would like to find out more about the position, please Apply Now!
The ideal candidate should be flexible with their schedule. Work days are Monday-Sunday and hours can vary between 8am-9m. It is required to work 1 Saturday a month. Pay for the position is $15/hour.
Responsibilities for this position include:
Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and relay information to clients accurately and professionally.
Determine cause of delinquency and best course of action to assist delinquent customer.
Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, ?scratch pad? entries, etc. in the collection system.
Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.
Order updated credit bureau report or initiate skip tracing process in accordance with established standards.
Review files from Loan Services in accordance with established standards, if applicable.
Initiate deferrals on accounts based upon written policy guidelines.
Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards.
Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.
Ensure that appropriate letters are sent to debtors.
Process customers' payments through electronic draft, if applicable.
Process account maintenance transactions according to established guidelines.
Qualifications for this Collections agent position include:
High school diploma or equivalent
Good verbal and written communication skills
Good decision-making and problem-solving skills
Good time management/organizational skills
Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint
Ability to work in a team environment
Ability to work flexible schedule, including overtime as needed
Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.
Equal Opportunity Employer/Veterans/Disabled
Pay Details: $15.00 per hour
Pay Details: $15.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
