Program Supervisor II
Location:Los Angeles, CA
Job ID:2664
Salary:$29.88 - $31.45 Per Hour
Area of Interest:Program Management
Division:Adult Services
Shift Type:Day
About Us:
VOALA
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America Los Angeles is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans- services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more atwww.voala.org.
PAY RATE:$29.88 - $31.45 Per Hour
BENEFITS:VOALA offers competitive medical, dental, vision and retirement benefits.
JOB SUMMARY AND PURPOSE
The Program Supervisor II provides experience-based competencies and administrative assistance to further efforts of the program staff to fulfill the contracted goals and objectives.
DUTIES AND RESPONSIBILITIES
Achieve grant objectives by supervising the program staff, providing expertise, and monitoring service delivery, while providing information to the Director, highlighting progress in reaching goals;
Coordinate day-to-day operations of program service providers, overseeing intake, creation of service plans and delivery of services to clients;
Conducts weekly case conferencing and monthly case files audits to assure participant records are complete and accurate;
Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program procedures;
Assist Director with implementing policies, procedures and forms that facilitate the effective operation of intensive case management and delivery of high-quality services - train and mentor staff;
Coordinate outreach and collaboration efforts with community partners and stakeholders
Other duties as assigned
Qualifications
REQUIREMENTS:
Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
EDUCATION:
Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years).
EXPERIENCE:
2 years of supervisory experience in a social services organization (leading programs, projects, or staff)
PREFERRED QUALIFICATIONS:
Master of Social Work or discipline related to Program services
Prior experience as a supervisor or team leader managing (5) or more individuals
Experience with managing public contacts (e.g. HUD ESG, SAMHSA)
Experience with report development for public funders
Knowledge about community resources
Experience with HMIS and other relevant databases used by partner service providers
Ability to work with people from various backgrounds and/or limited English capabilities
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
