Summary
The Server Repair Tech will be responsible for testing, trouble shooting, and replacement of parts on servers sent to SMS for diagnosis and repair.
Responsibility
Daily Responsibilities - 90%
Inspect, test, and diagnose servers
Replace parts as needed
Conduct and analyze server stress tests
Document all symptoms, test results, and parts replaced in shop floor tool
Collaborate with motherboard repair, motherboard testing, QC, whole unit repair, and inspections personnel
Provide back up for QC, inspection, whole unit repair, and motherboard testing
Maintain parts consumption
Other duties as assigned by leadership
Team building & leadership - 10%
Maintain and nurture positive work environment
Work and collaborate with other teams such as warehouse, shipping, receiving, etc.
Follow process for system and parts management
Other Personal Skills Required
Know basic server architecture
Know how to assemble components to make server functional
Run and understand testing diagnostics
Understand basic networking architecture
Understand basic error codes
Able to trouble shoot common server errors and issues
Motivated to solve problems
Interested in constantly learning about servers and networking
Increased understanding of testing and error codes
Brings knowledge to enhance trouble shooting and diagnosis of failures
Understands end to end flow of server repair process
Know Linux commands and able to use terminal.
Offers insights on process improvement
Understands MB repair process, prefer if can read schematics.
Provides feedback and collaborates with MB repair team
Education and Experience
Education - High school diploma or equivalent technical experience, certifications in Server support and architecture desired
Experience - troubleshooting and diagnosing servers, experience with computer tools such as email, spreadsheets, and call tracking or shop repair tools
Experience with replacing parts on servers
Experience with server configuration
Good written and verbal skills - needs to documents errors and repairs
Industry/Environment: Prefer to have worked in a PC or server type of environment
Must be able to identify and resolve problems in a timely manner.
SMS's Competencies
Shows determination to achieve excellent results
Committed to Process Improvement
Demands top performance
Inspires commitment
Physical Demands
While performing the duties of this job, the employee is constantly required to sit and stand for long periods of time.
Employee must be able to lift objects approximately up to 50lbs
Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
Working Conditions
Must be able to tolerate moderate to high noise level in a warehouse environment
Must be able to work in (hot or cold) weather conditions
Pay Details: $25.00 to $30.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
