Adecco Staffing is seeking a skilled Reservations Coordinator with a strong background in customer service, particularly within a call center environment. This role primarily involves assisting clients, managing reservations, and providing high-quality service over the phone for the full workday. The ideal candidate is articulate, professional, and attentive, with excellent communication skills and strong attention to detail in data entry.
Key Responsibilities:
Engage with customers over the phone for the majority of the workday, providing guidance and support for their reservation needs.
Deliver exceptional, empathetic customer service, especially when speaking with clients. Ensure each customer interaction is handled professionally and respectfully.
Accurately input customer data and reservation details with high attention to grammar and formatting.
Address and resolve customer inquiries or concerns related to reservations, providing clear information and solutions.
Explain reservation policies and guidelines to customers, ensuring they understand the terms and requirements.
Qualifications:
Previous experience in a call center or high-volume phone environment required. Experience in reservations or customer service is highly desirable.
Must be well-spoken, with excellent grammar and a polite, patient phone demeanor suitable for assisting customers.
Strong background in customer service, with the ability to remain composed and positive during extended phone interactions.
Basic proficiency in data entry and ability to navigate computer systems effectively.
Must be able to commit to a full-time schedule, 8:30 AM - 5:00 PM, with the stamina to handle extended periods on the phone.
If you are an empathetic, detail-oriented professional with a passion for customer service, we encourage you to apply online at www.AdeccoUSA.com for this rewarding role!
Compensation:
Rate: $18-20 per hour
Schedule: Monday - Friday, 8:30 AM - 5:00 PM
Pay Details: $18.00 to $20.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
