Customer Service Specialist
Job Locations
US-CO-Colorado Springs
ID
2024-28808
Category
Customer Service/Support
Overview
Ranked among Forbes Best Employers in America 2017, Ferrellgas knows
dedicated superior service starts with supported employees. Do you want to
work in an environment where the word "Team" really means something? At
a place where you and your contributions are truly valued, and you can learn
and grow? Then Ferrellgas wants to hear from you!
We are looking for a Part-Time Customer Service Specialist. Someone who is
passionate about providing exceptional customer service and excited about
being an important member of an awesome customer service team. You will do
this by taking inbound and outbound telephone calls. In addition, you will
be working with both internal and external customers to ensure a high-quality
customer service experience.
Benefits
Pay starting at $16.00 hourly depending on experience
401 (K) with generous company match
Paid Time Off (PTO)
Paid training
Employee Stock Ownership Plan (ESOP)
Responsibilities
Works with customers on a daily basis to sustain and improve business
relationships.
Uses fact-finding sales methods to customize Ferrellgas programs and services
to meet the customer needs and strives to obtain new business.
Ensures accurate account setup, maintenance, and the closing of all
customer account information.
Handles all customer issues by following our customer complaint resolution
policy.
Performs soft collections for customers on credit hold or past due as well as
some cash handling
Qualifications
High School Diploma or equivalent
1+ years' of customer service experience
Exceptional customer service and negotiation skills
Strong organizational skills with typing and data entry experience
Excellent written and verbal communication skills with an emphasis on team
building and developing a positive rapport with company employees at all
levels as well as customers.
Proficient in Microsoft Office including Excel, Word, and Access.
Must be a Citizen or National of the United States, a lawful, permanent
resident, or have authorization to work in the United States
Applicants must not now, or any time in the future, require sponsorship
for an employment visa.
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Ferrellgas is an equal opportunity employer. Qualified applicants will receive
consideration for employment without regard to an individual's race,
religion, color, gender, sex (including pregnancy), sexual
orientation, gender identity, marital status, protected veteran or
military status, genetic information, disability, national origin,
age, or any other classification protected by Federal, state or local law.
If you are an individual with a disability, a disabled veteran, or a
wounded warrior and you are unable or limited in your ability to access or use
any one of Ferrellgas' electronic means of applying for jobs as a result of
your disability you may request a reasonable accommodation by contacting us
via careers@ferrellgas.com or calling 1-888-337-7355.
