Job Description
A client in the San Diego area is looking for a Sr. Remedy Systems Engineer to join their team in a hybrid environment. Day to day will primarily focus on architecting, engineering, documenting, deploying, and installing BMC Remedy platform and applications within an Enterprise environment. Proactive monitoring of Remedy applications and performing risk assessment, troubleshooting, root cause analysis, remediation, and performance tuning will be crucial aspects of ensuring the system's optimal functionality. You will be responsible for conducting user training sessions for both IT and business teams, crafting comprehensive documentation, standard operating procedures (SOPs), training materials, and user guides. In addition to these responsibilities, you will play a pivotal role in the customization, configuration, upgrading, and further integration of the Enterprise ITSM solution into future cloud platforms
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
5+ years of experience in an IT systems engineering role, including developing architecture and design of complex distributed IT systems environments
3+ years of experience with a BMC Remedy ITSM platform
3+ years of experience with mid- to enterprise-scale networks Experience with architecting, designing, securing, installing, troubleshooting, and documenting integrated server or network solutions
Secret clearance
Ability to support onsite delivery at least 1 day a week (with likelihood for growing onsite requirement as stipulated by govt client)
HS diploma or GED
IAT Level II Certification, including Security+ CE and Windows OS Certification (for CSWF Compliance) Experience with BMC Helix Cloud ITSM platform
Experience with managing ServiceNow instance
Experience with enterprise server, storage, networking, software, and application services, in a single solution platform area a plus
Experience with cloud-based technology
Experience with Python or PowerShell scripting
Bachelor's degree in CS, Information technology, or Engineering
CASP or CISSP Certification
BMC Certified Associate / Professional Certification null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
