Tau Six, an agile small company delivering cutting edge cybersecurity and systems integration services to the US National Security market, has an immediate need for a Senior Systems Administrator for a Department of Defense customer. In this role you have the opportunity to work with a cross-functional team in multiple technical areas to include operations, engineering, security, and systems development to deliver secure solutions to our national security customers.
Security Clearance Requirements: Active Top Secret / SCI Required
This position requires full-time on-site support. This is not a remote position
Responsibilities:
Maintain/troubleshoot Windows servers and workstations, both on-site and remote
Perform Windows system administrative support to include adding and removing users, installing software and monitoring systems
Maintain domain controllers, file servers, application servers and other cloud resources
Properly receive and triage customer incidents in the ticketing system
Follow standard operating procedures to accurately log all tickets within the ticketing system
Perform remote troubleshooting through diagnostic techniques
Properly escalate unresolved tickets to the next tier of support
Engage with customers throughout the process and follow up to ensure proper incident closure
Ensure quality and productivity standards are maintained while meeting customer timelines
Assist in configuring baseline switches, routers and PCs being prepared for deployment
Coordinate equipment preparation and shipping, confirm customer receipt, and validate inventories
Perform remote site surveys and identify requirements for hardware and cabling
Qualifications:
5+ years of related experience as a System Analyst/Administrator or similar role
Appropriate DoD 8570 Level II certification
Experience with network and patch management
Knowledge of system security, data backup/recovery, and network monitoring
Ability to troubleshoot and problem solve issues to resolution
