Office Support Specialist 2 - People and Culture (onsite Lentz Public Health)
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Office Support Specialist 2 - People and Culture (onsite Lentz Public Health)
Salary
$48,115.96 Annually
Location
Nashville, TN
Job Type
Full-Time Grant Funded
Job Number
HEA07462
Department
Health
Opening Date
10/18/2024
Closing Date
11/4/2024 11:59 PM Central
Description
Benefits
Questions
Position Description
The Bureau of People and Culture of the Metro Public Health Department (MPHD) is seeking an Office Support Specialist to support the work of a five-year federal grant program. This administrative position will support the Public Health Infrastructure Grant (PHIG) team and serve as a bilingual ambassador to Metro Public Health Customers. The position will be a customer facing role in the Lentz Public Health building, providing the public with direction to internal and external services and may have additional duties supporting other PHIG related projects. The successful candidate will bring a customer service attitude and full English/Spanish bilingual capabilities to the position, including excellent problem-solving and time management skills.
If you have any questions about this position please contact MPHD HR at (615)-340-5640.
Typical Duties
Directs customers to appropriate internal and external services.
Consults with Interpreter & Cultural Services to ensure customers needing language services receive assistance including sign language (ASL) via video or phone interpreting.
Informs customers of their right to an interpreter and how to request the service.
Resolves customer issues and complaints effectively and efficiently.
Maintains accurate records of customer interactions and report to the PHIG manager.
Provides up-to-date program and service information to customers.
Escalates customer issues to the appropriate MPHD personnel as needed.
Collaborates with MPHD personnel to resolve customer issues and concerns.
Maintains a positive and professional attitude.
Maintains knowledge of programs, processes, services and employed technologies.
Participates in training and development programs to improve customer service skills.
Contributes to team goals and initiatives to improve customer satisfaction.
Provides feedback to management on customer issues and trends.
Prepares reports and correspondence related to the PHIG project.
Provides clerical and administrative assistance to the PHIG team.
Responds to callers requiring Spanish language support.
Participates in PHIG grant team meetings.
Minimum Qualifications
High School Diploma
Five (5) years of increasingly responsible clerical/administrative experience.
(Additional Education may be substituted for the years of experience on a year for year basis.)
Full bilingual communication capability in Spanish and English.
Must successfully pass a Language Proficiency Assessment (LPA) in Spanish and/or English.
Proficiency in Microsoft Office Suite programs and the use of email.
Valid driver's license, use of personal vehicle, and maintenance of valid personal vehicle insurance as required by Tennessee Law.
Candidates with accreditations earned in a foreign institute are encouraged to apply, however at the present time MPHD is not sponsoring individuals through any of the US Government's employment-based immigration programs.
MPHD seeks to be a socially and culturally responsive organization that acknowledges and addresses historical and current inequities in our public health promotion and practice. Successful candidates will demonstrate the ability to work with multicultural communities.
Preferred Experience, Knowledge, Skills, and Abilities
Advanced Skills in using software packages MS Word, Excel, and Power Point.
Ability to use independent judgment and discretion to analyze and resolve problems.
Ability to gather and interpret a wide variety of data.
Ability to communicate clearly, concisely, and convincingly, both orally and in writing.
Ability to plan, organize and coordinate the work of others.
Experience working with diverse workforce and populations.
Ability to collaborate with team members to share knowledge and provide quality customer service.
Ability to adapt to changing customer needs and be flexible in resolving customer issues.
Full-time, Civil Service positions -
10 Vacation Days per year (increasing after 5 years of service)
1 Sick Day per month
12 Paid Holidays per year
Public Safety - Sworn and Civilian positions -
20 vacation days per year
3 Personal days per year
1 Sick Day per month
12 paid holidays per year
Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.
Full-time, Non Civil Service positions - contact hiring department for benefits information
Seasonal/Temporary positions - no benefits offered.
01
Are you a current Metro Public Health Employee ?
Yes
No
02
Do you have Full bilingual verbal and written communication capability in Spanish or Arabic as well as and English.
Yes
No
03
How many years of experience in increasingly responsible clerical/administrative do you have ?
Less than 1 year
2 years
3 years
4 years
More than 5 years
04
What is your highest level of education?
Less than High School or GED
High School or GED
Nursing Diploma
Associates Degree
Bachelors Degree
Advanced Degree
05
I understand that all related work history/experience, education, certifications and/or licenses must be reflected on my application for this position. I further understand that an incomplete or misleading application may result in disqualification.
Yes
Required Question
Agency
Metropolitan Government of Nashville & Davidson County
Address
Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210
Phone
(615) 862-6640
Website
http://www.nashville.gov/Human-Resources/Employment-Opportunities.aspx
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