We have an outstanding career opportunity for aCustomer Service Representativeto join a leading Company located in theCleveland, OHsurrounding area.
The primary function of the Customer Service Representative is to help the company retain customers and attract new customers. Being a great communicator and having a desire to help others while interacting with new people from many different industries is required. We are interested in candidates who can solve problems, project a high energy level, and possess a natural sociability that draws others to them.
Responsibilities :
Must maintain a positive work atmosphere by behaving and communicating in a manner that gets along with customers, vendors, co-workers, supervisors/managers, and salespeople
Provides prompt responses and follow-up to customer inquiries for pricing, delivery, and complaints as necessary
Interacts with vendors, production, sales, and shipping to meet customer's expectations for pricing, delivery, and quality
Records, files, and maintains all customer related documents, specifications, drawings, estimates, pricing, and correspondences in customer files
Establishes selling price for orders and quotations with the guidance of management
Enters and edits orders, placing a strong focus on detail and accuracy
Creates and maintains accurate customer specifications for order entry and estimating
Expedites orders through vendors or production as mandated by customer requests for delivery
Responsible for active participation in New Item / New Account Meetings when needed
Initiates purchase orders for purchased items
Maintains perpetual inventory on approved warehouse customers and places orders to replenish set warehousing levels
Basic Hiring Criteria :
Bachelor's degree or Associate's degree preferred
Minimum one to three years related experience and/or training; or equivalent combination of education and experience
Needs to have Corrugated box experience - works with the quality department, production, and engineering
Desired Qualifications :
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other employees of the organization
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
+++++++++++++++
? Looking for more jobs like this? Find more at CareerOneStop, sponsored by the U.S. Department of Labor Employment and Training Administration.
+++++++++++++++