Overview
The St. Louis Support Services Division for Enterprise Mobility is excited to announce an opportunity for the position of CX Technology Engineer **!
ABOUT THE ROLE**
The CX Technology Engineer designs, develops, implements, and maintains contact center communication systems, networks and data. This position is responsible for multiple technical areas including monitoring and maintenance of the systems, network design, and engineering on hosted platforms. This position also advises on cloud technology strategy supporting the analysis and development process for new technology or changes in the environment.
ABOUT THE JOB
This opportunity has a Monday-Friday schedule starting between 7:00am-8:00am CT. This position will be in person at our Administrative Offices (Weldon Spring/Maryland Heights) in St. Louis, MO, with the option to work a hybrid schedule. The starting pay for this position is $81,100/yr. Compensation decisions will be made based on factors that include but are not limited to experience, education, location, and skill level.
We offer a robust Benefits Package including, but not limited to:
Paid Time Off
Health, Dental, Vision insurance; Life Insurance; Prescription coverage (employees scheduled for 30+ hours)
Employee discounts on car rentals, car purchases and much more!
401(k) retirement plan with company match and profit sharing
Educational Assistance (full-time - 40+ hours only)
ABOUT THE TEAM
Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.
Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.
We are committed to a fair and transparent hiring process. Candidates should expect identity verification, video interviews, technical validation of skills, and verification of employment, education, and work authorization. Falsification of information, proxy interviewing, or misrepresentation of experience or location will result in disqualification.
Responsibilities
Collaborate with stakeholders to gather requirements and perform the installation, testing, modification/repair and maintenance of cloud communication software;determine schedules, monitorprogress and track completion
Monitor and maintain the performance and privacy/security of communication networks
Collaborate with essential team members to understand contact center operations and technologies
Troubleshoot problems, determine appropriate resolution path and serve as technical consultant to identify needs; determine and recommend preferred solution to stakeholders and provide cost estimate
Serve as a technical escalation point for the team, collaborating with vendors to resolve issues as appropriate
Monitor vendor performance and recommend changes in system design or support as appropriate
Interact with internal teams to gather requirements, provide support, make recommendations based on customer needs, and deploy solutions
Ensure processes and procedures are in place to support the deployment of new technology and services; initiate knowledge transfer to the team
Develop and complete project tasks within budget and meet with stakeholders to ensure projects are on schedule and milestones are being met
Develop and maintain technical design specifications and support documentation
Develop business continuity and disaster recovery plans and assist with the annual test of such plans
Analyze system usage and expenses to identify cost savings opportunities
Stay current with the latest advancements in telecommunications technology and industry trends
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must live in the state of Missouri and the St. Louis and surrounding area or willing to relocate within 12 months
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be at least 18 years or older
Must have an Engineering industry standard certification (e.g., CCNP, AWS Certified Cloud Practioner, Professional)
Must have 2+ years' experience designing, implementing, and maintaining telecommunications systems
Must have 3+ years' experience with contact center voice and communication technologies, including telephony systems, IVR and conversational voice solutions, VoIP integrations, call routing, disaster recovery development, and related voice infrastructure
Must have 1+ years' experience as a Communication Systems Analyst
Permanent residence with a defined working space that is free of distractions
Must be able to meet all current work from home technical requirements
WFH Technical Qualifications for your home office:
The address on your application must be your current, accurate permanent address
Must have access to a cell phone to validate security information authentication
Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
Minimum upload speed of 10 mbps and minimum download speed of 100 mbps
Use of wireless, hotspot or WiFi "air cards" are NOT ALLOWED
*Enterprise reserves the right to verify that your internet meets or exceeds these requirements
Preferred:
Interactive Voice Response, Intelligent Virtual Agent, Artificial Intelligence, Natural Language recognition experience
Knowledge of global routing regulations
Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.
