Senior Associate - Digital Product Management
New York, NY, United States
Phoenix, AZ, United States
(Hybrid)
Job Description
The Global Merchant and Network Services (GMNS) Product team is at the heart of American Express and is a core function within the GMNS business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.
The team responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express' Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express' issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of- mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies.
We are looking for a talented Associate Product Owner to join the GMNS Capabilities & Delivery Product team to design, develop and manage activities for Acquiring products; planning through production, release and end of lifecycle of product. Partner with stakeholder teams on enhancing/ refining product strategies and roadmaps. Serves as the central resource with design, process, development, test, quality, and marketing, throughout all stages of a product's lifecycle. Manages the features backlog by identifying and prioritizing features and capabilities through direct input with customers, analysts, developers and architects and knowledge of the domain. Facilitates resolution of risks, issues and changes related to the product development lifecycle. Involvement includes modifications, upgrades and maintenance of the product or product line. You will work among high performing product, process, and engineering teams. You will have a passion for both technology and business strategy and an eye on industry trends. Working with our partners you will develop product roadmaps and prioritize features that optimize shareholder value while solving customer problems. You will enjoy being challenged in a fun, collaborative, diverse, and inclusive team environment.
Responsibilities
This Product Owner Analyst will:
Develop deep understanding of both the problems our stakeholders are trying to solve and the technical capabilities that support the digital merchant experience today and in the future.
Partner across business, product and technologies to define/plan short/long term needs and solutions for the future.
Participate in the design of the capability roadmap to enable business processes.
Will work in conjunction with business partners, product managers, product owners and scrum teams to define features and break down into user stories and define acceptance criteria.
Identify RCSA process documentation modifications for ongoing maintenance to RCSA materials
Prioritize the scrum team's backlog in collaboration with Product Managers, Product Owners and other impacted teams while working to remove impediments.
Facilitates resolution of risks, issues and changes related to the product development lifecycle
Participate in scrum ceremonies, including sprint planning, show-and-tell, and program increment planning.
Partner with testing teams to identify test scenario/case needs and ensure product quality
Deliver tools and systematic capabilities that meet customer needs using competitive analysis and technology trends
Maintain open communication channels with stakeholders, business partners, and technology partners
Strong interpersonal and collaboration skills, including the ability to develop relationships with all partners while appropriately influencing without direct authority
Demonstrate organizational and technical problem-solving skills
Work well in a dynamic, complex environment and under deadline pressures
Support governance processes for assigned product(s)
Qualifications
Product planning experience with a strong understanding of the Product Management lifecycle, along with demonstrated project management skills
Experience in converting business requirements to technology ready features/user stories
Experience in data flow mapping and documenting system to system operations understanding the interworking of a system/solution and how it uses the data upstream/downstream.
Experience managing multiple priorities through timely delivery
Strong communication skills and demonstrated ability to influence without authority
Experience in working with both business and technology as partners and working as one team
Experience in Scaled Agile delivery/framework
Experience in Rally and Confluence tools
Ability to accommodate multiple time zones when required
Preferred payments industry or credit card processing experience
Experience in product management, analytics, software engineering, or related technical environment is a plus
Bachelor's Degree required
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit out Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Job Info
Job Identification 26007676
Job Category Product
Posting Date 05/14/2026, 07:36 PM
Apply Before 05/28/2026, 04:00 AM
Degree Level Bachelor's Degree
Job Schedule Full time
Job Shift Day
Locations AMEX World Financial Center, New York, NY, 10285, USAMEX 18850 N 56th Street, Phoenix, AZ, 85054, US(Hybrid)
Salary Range $89250 - $150250 annually + bonus + benefits
Career Area Product
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