Job Description:
This position is responsible for performing standard-level work to support assigned information technology applications. Responsibilities include participating in the planning, design, implementation, maintenance, and ongoing optimization of application solutions, as well as providing day-to-day operational support to ensure system reliability, performance, and end-user satisfaction.
Applications may support a wide range of clinical, financial, and administrative functions, including but not limited to electronic health records, registration, scheduling, billing and collections, laboratory and pathology, radiology and imaging systems (including PACS), cardiovascular systems, pharmacy, home care, long-term care, population health, consumer and patient-facing technologies, enterprise resource planning, workforce scheduling, time and attendance, and customer relationship management platforms
JOB DETAILS
This will be 80% remote and 20% on site work. _._
Business Hours Mon-Fri 8am5pm MT.
Job Description
The Dragon Copilot Analyst position is responsible for providing technical support, configuration, and ongoing maintenance for assigned healthcare applications, Dragon Medical One (DMO) dictation, Dragon Copilot AI Ambient Listening solutions, and related technologies throughout their full lifecycle. This includes access, provisioning, implementation, testing, training, optimization, support, and maintenance. The role will work with teams to manage small to mid-sized projects related to these applications and technologies. This position also performs essential functions and tasks independently under minimal supervision.
Essential Functions
Provides application and technical support by analyzing, diagnosing, and resolving incidents, issues, and problems in accordance with established service levels and department standards.
Works with stakeholders to gather, validate, and translate business and technical requirements into clear design and development specifications, while supporting product management activities.
Configures, tests, installs, implements, monitors, and maintains common to complex systems, including applications, workflows, processes, and related hardware.
Documents current and future-state workflows and recommends technical and functional design solutions to support business needs.
Partners with external vendors to support third-party applications, including integration, implementation, troubleshooting, and ongoing support.
Serves as a project manager for small to mid-size projects involving multiple teams and completes related project management functions.
Collaborates effectively with peers, internal stakeholders, external partners, and vendors to achieve project and operational goals.
Adheres to documentation, change management, and configuration management standards.
Assists in the development and maintenance of testing plans and test scripts to validate system functionality, outputs, and integrity.
Participates in the creation and delivery of training materials and knowledge-based documentation for peers, end users, and other team members.
Configures and integrates electronic and mechanical hardware with software solutions to meet defined functional requirements.
Develops an understanding of business reporting needs and supports reporting solutions for end users.
Participates in on-call rotations and command center activities, as applicable.
Attends and actively participates in team, project, and department meetings to promote communication, collaboration, and information sharing.
Works with project requesters to define and deliver minimum viable products (MVPs) for requests submitted in ServiceHub.
Requests and coordinates resources for projects and enhancement efforts using the ServiceHub Resource Planning process
Skills
Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
Possesses in-depth business and application knowledge and experience
Knowledge of system analysis and operating systems
Skilled in assessing needs and determining through documentation what the best approach might be
Skilled at problem definition and data collection by establishing facts, drawing valid conclusions
Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations
Experience
Two (2) years of related work experience OR
Actively working toward a bachelor's degree with four (4) years of experience in a related field.n, as applicable
Preferred Qualifications
Bachelor's degree in Information Technology, Healthcare, Business, or a related field.
Experience supporting electronic medical record (EMR) systems is strongly
Additional relevant experience may be considered in lieu of a degree with Supervisory and Human Resources approval.
Physical Requirements
Operate computers and other IT equipment requiring the ability to move finger and hands
See and read computer monitors and documents
Remain sitting or standing for long periods of time to preform work
Location:
Lake Park Building
Work City:
West Valley City
Work State:
Utah
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$32.10 - $50.57
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
