Company: EXLService.com, LLC Location: New York, NY & Position may work at various and unanticipated worksites throughout the United States.Position Title: Senior Manager, Data & Analytics (EXL46)Job Description:Design, develop, and maintain Extract/Transform/Load (ETL) workflows and large-scale data pipelines using Python, SQL (Structured Query Language), Hive, PySpark and BigQuery. Orchestrate, optimize, and deploy end-to-end data pipelines for ingesting, processing, and transforming large volumes of structured and unstructured data using Hadoop, Cloud Composer, Airflow DAGs, and DataProc clusters. Implement CI/CD pipelines using GitHub and Jenkins to automate deployments and ensure high availability of data pipelines. Develop and deploy classification and regression models, uplift modeling and predictive analysis to optimize marketing, sales and operational strategies. Utilize feature engineering, model validation and hyperparameter tuning techniques to enhance model accuracy and robustness. Implement A/B testing frameworks and causal inference methods to assess and refine data-driven decisions. Design and implement Large Language Model (LLM)-based solutions for automated customer interactions, intelligent search, and content generation. Build and optimize Retrieval-Augmented Generation (RAG) architectures leveraging Vector Databases and embedding models for domain-specific knowledge retrieval. Develop prompt engineering strategies, supervised fine-tuning methodologies, and Agentic AI workflows to create adaptive and autonomous AI-driven solutions. Use shell scripting and scheduling tools like Zeke and Airflow to manage job execution and monitoring. Develop data dictionaries and metadata repositories to document data lineage and improve accessibility. Work closely with cross-functional teams, including business analysts, data scientists, and IT teams, to ensure seamless integration of data solutions. Create and manage data models to build interactive Tableau and Power BI dashboards to provide key insights to business users and management. Position may work at various and unanticipated worksites throughout the United States. Telecommuting permitted.Job Requirements:Requires Bachelor's degree, in Engineering, Electronic Engineering, or a directly related field plus Five (5) years of related professional experience. Must have five (5) years of experience with Python, SQL, Hive, Hadoop, PySpark, and BigQuery; utilizing Airflow and DataProc; utilizing the Google Cloud Platform (GCP), BigQuery, Cloud Storage, and Cloud Composer. Three (3) years of experience with CI/CD pipelines, including GitHub and Jenkins; machine learning, including classification, regression, uplift modeling, and predictive analytics. Two (2) years of experience with Generative AI (LLMs, RAG, Vector DBs, Prompt Engineering, Supervised Fine-Tuning, Agentic AI, etc.); Tableau and Power BI.40 hours/week, 9:00am-5:00pm, Salary range: $170,000 to $173,000 per year.To apply: Send resume and cover letter to us.careers@exlservice.com. Must cite job title and code EXL46 in response. This notice is subject to ExlService.com, LLC's employee referral program. EEO/Minorities/Females/Vets/Disabilities.
