Overview
As a Sr. Systems Analyst on the Customer Technology Solutions team, you will join the team responsible for the Chick-fil-A Delivery technology systems and business processes. We are focused on providing a first-class delivery experience for our customers through the creation of technical solutions and seamless integrations to support our Operators and team members in execution of delivery logistics and operations.
In the Sr. Systems Analyst role, you will have the opportunity to engage with business partners and work with Restaurants while serving on a technical product team responsible for our Chick-fil-A Delivery logistics technologies. This role will give you the opportunity to grow in a fast-paced dynamic environment, solving high-impact problems using cutting-edge technologies. You will also work with agile engineering teams (staff and/or partners); providing clear technical requirements, user stories and key performance metrics for complex features and ensuring focus on efficient operations. This role requires an independently motivated activator that is able to work in ambiguity to solve problems with minimal direction.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Responsibilities
Understands and executes on requirements, collaborate on assigned technical tasks, create documentation (requirements, process maps, etc.), and communicate with functional and technical partners with minimal direction
Translates and refines complex business requirements into technical specifications, taking into account how they integrate with other systems.
Create documentation (requirements, process maps, test plans, etc.).
Validate that system changes meet technical and design specifications, and satisfy business requirements
Solve complex problems by taking a broad perspective to identify solutions.
Serve as a Subject Matter Expert (SME) of primary systems function and may define and execute a monitoring strategy.
Regularly assists with upgrades, perform backups, identify customizations, and speak into the lifecycle of Delivery and digital commerce systems.
Supports and troubleshoots high complexity issues and assists other team members with lower complexity issues.
Support work of more junior people on the broader team and communicate with functional partners or vendors related to assigned areas of work.
Expected to consistently make significant contributions towards area(s) of responsibility.
Communicates with functional partners or vendors related to delivery commerce and/or related business processes.
Partner with digital commerce teams in cross functional initiatives to design and deliver large projects providing both technical and functional solutions to enable business partners, product team members and other technical/business teams to achieve goals and objectives.
Works as part of a project team to deliver medium to large projects or outcomes and may be involved on more than one project at a given time.
Contribute to strategy and roadmap discussions of delivery platform systems.
Understand standard procedures and technical recommendations in Digital Transformation and Technology department in order to ensure alignment for staff/partner technical teams
Minimum Qualifications
Bachelor's degree in Computer Engineering, Computer Science, or equivalent experience in a similar technical field
1+ years of relevant work experience
Experience collaborating with functional and technical stakeholders and users to define and document business requirements
Experience developing detailed system specifications, data flows
Experience with SQL and data modeling
Experience leveraging system logs and other technical frameworks to evaluate system performance
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Define and coordinate test cases and procedures
Familiarity with Agile principles as applied to software development
Excellent interpersonal and team collaboration skills
Excellent written and verbal communication skills to bridge complex business needs and technical solutions between users, engineers, testers and stakeholders
Sharp analytical and problem-solving skills to identify root causes and develop effective solutions
Methodical, investigative and inquisitive mind and attention to detail to find elusive errors in systems or processes
Leverages knowledge of systems, business processes to tackle ambiguous challenges and solve problems with imperfect information
Self-starter who completes responsibilities with minimal supervision
Adaptable and flexible approach to work
Excellent personal and relational intelligence
Strong decision-making skills
Strong team collaboration skills
Pursues continuous improvement and exhibits personal drive for excellence
Preferred Qualifications
Bachelor's degree
2+ years of relevant work experience
Experience in a technical role such as business analyst or technical support
Experience working with an agile development methodology
Familiarity with version control systems and code merging/branching
Familiarity with software test automation and advanced concepts of software quality assurance and automation
Minimum Years of Experience
1
Travel Requirements
20%
Required Level of Education
Bachelor's degree or equivalent experience
Preferred Level of Education
Bachelor's Degree
Major/Concentration
Computer Engineering, Computer Science, or similar field of study
Job FunctionInformation Technology
Position TypeExperienced Professionals
Requisition ID2025-19201
Posting Location : LocationUS-GA-Atlanta
