How We Work At Chick-fil-A

Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first.

Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Overview

As a Sr. Lead Systems Analyst on the Identity team, you play a pivotal role in shaping Chick-fil-A's Identity ecosystem. You will leverage your specialized skillsets across key identity platforms and deep expertise in Provisioning and Lifecycle Management.

Beyond technical execution, you will be instrumental in shaping and leading the strategic vision for our Provisioning and Lifecycle Management program. This includes driving key strategic conversations, influencing program direction, and defining a roadmap that ensures our identity solutions are robust, scalable, and aligned with Chick-fil-A's evolving business needs. As Chick-fil-A's business expands and identity requirements become more complex, your leadership in these strategic areas, combined with implementing new processes and systems, will enable us to scale and thrive.

Responsibilities

Owns decisions and sets the direction, vision, design, and strategy in the area of Provisioning and Lifecycle Management.

For multiple medium-large systems, responsible for defining requirements, identifying technical solutions, execution of technical tasks, creation of documentation (requirements, process maps, test plans, etc.), and communication with functional partners.

Make decisions related to vendor management, budgeting, negotiate contracts, and planning.

Support and troubleshoot high complexity and/or business impacting issues and assist other team members with lower complexity issues.

Support the work of more junior people on the broader team and communicates with functional partners or vendors related to assigned areas of work.

Considered a Subject Matter Expert (SME) and responsible for overseeing the execution of a monitoring strategy.

Understand all aspects of system including how they interact with and/or impact other systems or business processes.

Influence the strategy of assigned systems and area of responsibility and expected to collaborate and build roadmaps with partners/stakeholders.

Own decisions and sets the direction, vision, design, and strategy in key areas of responsibility.

Accurately and confidently represent assigned system(s) to leadership teams and gain support for initiatives. Able to fully own the lifecycle of systems.

Influence functional partners and teams or peers and can contribute to broader discussions and procedures that are not specifically in assigned area of expertise (ie: task force, architecture forum, emerging technology).

May represent the organization to outside organizations or other forums.

Required Qualifications (Knowledge, Skills, & Abilities)

Specific work in Identity, Provisioning and Lifecycle Management

Experience with Birthright access

Scripting experience (Python, XML)

Self-starter who completes responsibilities with minimal supervision

Excellent written and verbal communication skills

Sharp analytical and problem-solving skills

Excellent personal and relational intelligence?

Strong decision-making skills

Strong team collaboration skills

Pursues continuous improvement and exhibits personal drive for excellence

Methodical, investigative and inquisitive mind and attention to detail

Adaptable and flexible approach to work

Ability to effectively manage vendors

Preferred experience with SailPoint Identity IQ and/or SailPoint Identity Security Cloud

Required Years of Experience 4 Preferred Years of Experience 6 Travel Requirements 10% Required Level of Education

Bachelor's degree or equivalent experience

Preferred Level of Education

Bachelor's Degree

Major/Concentration

Computer Engineering, Computer Science, or related technical field

Relocation Assistance Provided No Job FunctionInformation Technology

Position TypeExperienced Professionals

Travel Requirements10%

FLSA StatusExempt

Requisition ID2026-19636

Posting Location : LocationUS-GA-Atlanta

Relocation Assistance ProvidedNo

Chick-fil-A

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Sr. Lead Systems Analyst, Identity & Access