Niagara Falls. Pinnacle Community Services. Resident Care Worker - Passage House. $15.55/hour.
POSITION OVERVIEW:
The Resident Care Worker is responsible for supporting the agency initiative of providing a safe and
secure environment for those in our emergency shelter; in addition to demonstrating knowledge of the
mission and services of PCS.
QUALIFICIATIONS/EXPERIENCE:
Associates Degree in Human Services preferred. High School diploma (or GED) required
Position requires flexibility in scheduling with availability to support a 24/7 environment including holidays, weekends and overnights
Ability to use Microsoft applications (i.e. Word, Excel, PowerPoint, Outlook, etc.), Internet/Intranet, web-based databases. Understanding of the use of email in the workplace
JOB RESPONSIBILITIES:
Answers incoming crisis calls from domestic violence victims; assesses crisis situations; and takes
appropriate action
Answers calls from general public requesting information in a polite and welcoming manner
Conducts client intakes, including all paperwork in a legible manner, and admits clients to shelter
Respects client confidentiality
Follows all appropriate procedures upon arrival of client to be admitted, including orientating
clients to Shelter physical plant and amenities; educates clients on the Shelter Guidelines and other rules/procedures; clearly presents fire safety plan; accompanies client to their assigned room; provides toilet articles
Documents Daily Log notes and shares other client information with incoming coverage staff, as
appropriate
Maintains contact with Shelter clients; provides brief emotional support, as needed.
Refers clients to social work staff for counseling issues
Monitors and oversees daily chores, meal preparation and cleanup, and ensures that appliances are used in a safe manner
Maintains a safe, comfortable environment for individuals in residence, including not leaving the
residence unsupervised without supervisory approval
Assists Residential Care Coordinator in obtaining and storing supplies, organizing donations and in maintaining Shelter building and grounds; light housekeeping
Assists Residential Care Coordinator with organizing and updating documents, other office needs, as appropriate
Participates actively in ongoing professional development
Meets and participates on a regular, planned basis with the Residential Care Coordinator for supervision
PHYSICAL/ENVIRONMENTAL DEMANDS:
Ability to work in a crisis intervention setting
Job performed in a shelter/residential setting
Occasional lifting (15 pounds or less)
Occasional standing/sitting
Moderate stress
Occasional PC/computer work
AGENCY EXPECTATIONS:
Complies with all policies and procedures of PCS (including NASW Code of Ethics, Collective
Bargaining Agreement, and corporate Compliance Policies) and all governmental and legal requirements.
Subject to clearance of the Justice Center Requirements: Staff Exclusions List (SEL), NYS State
Central Registry for Child Abuse and Maltreatment (SCR), and Criminal Background (fingerprinting)
Attends and participates in appropriate agency staff trainings and meetings
Advocates for cultural diversity/sensitivity as appropriate
EOE Statement:
It is the policy of Pinnacle Community Services, Inc. to provide equal opportunity in employment and
delivery of those we serve without regard to hire, promotion, layoff, recall or other terms and conditions of employment because of race, creed, age, color, sex, sexual orientation, religion, disability, national origin, gender identity, citizenship of any person, immigration status of any person who is not a citizen of the United States, or any other category protected by law.
To apply, forward cover letter and resume to: kstrablow@pinnaclecs.org
OR
Follow link to apply on company website: http://www.pinnaclecs.org
S:CLZNY-CLZNORTHEAST
