CUSTOMER SERVICE REPRESENTATIVE II

The City of Houston • Full-time • HOUSTON, TX, TX_TEXAS • 3d ago

CUSTOMER SERVICE REPRESENTATIVE II Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4776854) Apply ? CUSTOMER SERVICE REPRESENTATIVE II Salary $1,603.00 - $1,908.52 Biweekly Location Houston Job Type Full Time Job Number 35794 Department Houston Public Works Division HW-Wastewater Operations (WWO) Opening Date 01/01/2025 Closing Date 1/12/2025 11:59 PM Central Description Benefits Questions POSITION OVERVIEW Applications accepted from: ALL PERSONS INTERESTED Service Line: Houston Water Section: Wastewaters Operations Reporting Location: 100 Japhet Street Workdays & Hours: Sunday - Saturday/Rotating Shifts* Subject to change* DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS Wastewater currently has an employment opportunity available for a Customer Service Representative II who is self-motivated, customer service oriented, pays attention to detail and uses effective problem-solving techniques to provide general information and customer assistance for quality service. Must be friendly, professional and attentive to the needs of both external and internal customers. Essential job duties and responsibilities include: Maintaining a positive and proactive approach to the guidelines and department goals. Collecting data and requesting field investigations. Coordinating field crew activities; receiving information from field crews and other sources via PC and telephone. Creating, updating and costing service requests and work orders accurately and in a timely manner. Responding to inquiries by telephone or email. Demonstrating excellent customer service skills and using effective questioning techniques to verify/confirm customers' concerns. Maintaining and monitoring various records and reports. Provides guidance and training to other representatives. Performing other administrative and customer service-related duties as requested. WORKING CONDITIONS The position is physically comfortable most of the time with occasional periods of stooping, and/or light lifting of materials of up to 10 pounds. This is a Houston Public Works Emergency Management position at the Tier II Level. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires a high school diploma or a GED certificate. EXPERIENCE REQUIREMENTS Two years of administrative or customer service-related experience are required. Associate degree may be substituted for up to two years of experience. LICENSE REQUIREMENTS None PREFERENCES Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6 . GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED None SAFETY IMPACT POSITION No If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. The salary range for this position is: Pay Grade - 15 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6020. If you need special services or accommodations, call 832-393-60020 (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: Medical Dental Vision Wellness Supplemental Insurance Life insurance Long-term disability Retirement pension 457 deferred compensation plan Employee Assistance Program 10 days of vacation each year 11 city holidays, plus one floating holiday Compensable Sick Leave Personal Leave Flexible schedules Hybrid-Telework for eligible positions Professional development opportunities Transportation/parking plan Section 125 pretax deductions Dependent Care Reimbursement Plan Paid Prenatal, Parental and Infant Wellness Leaves Healthcare Flexible Spending Account For plan details, visit http://www.houstontx.gov/hr/benefits.html 01 Please select your highest level of education. Less than High school diploma/GED High School diploma/GED Associate degree or higher 02 Which best describes your VERIFIABLE administrative or customer service related experience? No experience Less than 2 years 2 to 4 years 4 to 6 years 6 years or more 03 Are you a current City of Houston Employee? Yes No 04 Which of the following software applications are you proficient in using? (Check all that apply). Word Excel Outlook IPS/Infor 311/CRIS None of the above 05 Do you have strong written and verbal communication skills? Yes No 06 Have you completely and truthfully answered question # 9 in the application regarding employment gaps? (failing to clarify employment gaps may result in the disqualification or delay of your application.) Yes No 07 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions? Yes No 08 Are you willing to work rotating shifts? Yes No Required Question S:CLZTX-CLZCENTRALTX