Adecco is currently recruiting for a Customer Solutions Associate in the Solon, Ohio area.
The Customer Solutions Associate serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow.
Schedule: Monday - Friday 9:00 am - 5:30 pm (40 hours per week)
Pay- $25.93 per hour
PRIMARY RESPONSIBILITIES:
Demand Capture:
Identify and resolve demand capture failures within defined Service Level Agreement (SLA)
Order Filter:
Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence
Collaborate with customer or cross functional business partners to resolve blocked orders within SLA
Order Fulfillment:
Contact customer when required due to Out of Stock or Stock Allocation issues
Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)
Returns and Refusals:
Be principal customer contact for capturing, creating and registering all return requests
Assess compliance of Return Requests according to Market Return Policy Conditions
Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds
Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value
BILLING:
Work with Billing in the resolution of billing issues that require customer contact
ADDITIONAL RESPONSIBILITIES:
Provide 360 visibility on status of orders to customers and internal teams
Apply appropriate root cause reason codes following global Reason Code Methodology
Identify, analyze and initiate the escalation process based on escalation criteria
EDUCATION REQUIREMENTS:
Undergraduate degree strongly preferred
Availability / flexibility to work different shifts based on customer geography/time zone; or 7-day operations
EXPERIENCE:
2 - 4 years experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.)
DESIRED SKILLS :
Excellent analytical aptitude with a proven ability to analyze/interpret data
Well-organized, methodical thinker with excellent decision-making skills
Strong and creative problem-solving skills
Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
Proficiency in SAP, BW and Business Objects preferred
OTHER PERSONAL QUALITIES:
Strong Customer Service mindset and passion for delighting customers internally and externally
Pay Details: $25.93 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
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