Description
Titan Technologies, LLC (Titan) is seeking an experienced, self-directed, Sr Incident Manager to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) III contract. As a member of our team, you will help to assist USSOCOM, Service Component Commands, Theater Special Operations Commands (TSOC), and deployed forces in the delivery of a full spectrum of Information Technology (IT) services to operate and maintain information flow, communications, and connectivity globally.
The Incident Managers require extensive experience with identifying emerging incidents and ensuring their prompt resolution. Their primary focus is coordinating responses between technical teams during a service disruption to address and solve service failures a quickly and effectively as possible. Incident managers directly work with the subject matter expert (SME) of the malfunctioning system to develop potential solutions. Upon resolution, the incident manager works with their team to establish procedures to prevent future incidents.
Duties include but are not limited to:
Set up information technology (IT) support systems so end users can utilize systems with minimal issues.
Monitor the effectiveness of the incident management process and making recommendations for improvement.
Develop and implement the incident management process.
Analyze incident trends and recommend corrective actions, as necessary.
Engage and coordinate technical resources across IT support teams.
Ensure that the incident management process is followed.
Perform notifications and escalations within prescribed service level agreements (SLAs)
Ensure incident reports include adequate notes for later review and analysis.
Ensure follow-up change tickets are submitted and scheduled as appropriate.
Provide input to problem management teams during root cause investigations.
Required qualifications:
5+ years of experience in IT Operations support
4+ years of hands-on experience in support of two or more of the following technical areas: Windows Servers Systems, Unix Systems, Networking, Storage, Citrix, server virtualization, Voice over Internet Protocol (VOIP), Database Administration (DBA) (e.g., Oracle, Microsoft Structured Query Language (SQL) Server), application software support, network, and application monitoring
Ability to follow procedures under stressful conditions.
ITIL v4 Foundations certificate is a must.
HS and 12 -16 Years experience OR BS + 8-10 years of experience OR MS + 6-8 years of experience OR PHD with 3-5 years of experience
Clearance:
Applicants selected will be subject to a security investigation and meet eligibility requirements for access to classified information; Clearance is required
Company Description:
Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!
Titan is proud to be a Service Disabled Veteran Owned Business
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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