ManTech is seeking an VTC Technician to join our Air Force / Space team at Eglin AFB. The VTC Technician's primary function is to support the United States Air Force's 53rd Wing Technical Support Services (53rd WTSS) contract.
Responsibilities:
Tier I & II customer support
Scheduling conferences using Cisco's TelePresence Management Suite (TMS)
Responding to system outages and taking appropriate action(s) to alt-route and/or use available failover/back-up capabilities to meet VTC client needs
Conducting site surveys both remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades
Conducting on-site VTC installations to include assisting with end network device configurations, equipment installations, and equipment configuration and check-out
Minimum Qualifications:
2 or more years of experience with hands-on/practical experience in the installation, configuration and operation of classified and unclassified VTC systems
Bachelor's degree in related discipline from an accredited college or university. 2 additional years of experience may be substituted for a degree
Active / valid DoD 8570.01-M IAT-II certification
Working/practical knowledge and understanding of IP networks and how they are implemented as part of VTC systems
Experience providing Tier I and II customer support of VTC systems
In-depth understanding of networking theory and ability to apply the same.
Experience with configuring and managing Cisco switches.
Experience with General Dynamics Type 1 encryption devices (e.g. TACLANE).
Familiarity with audio / video standards (e.g. H.323 / SIP protocols).
Working knowledge of Cisco TelePresence Management Suite
Hands-on experience conducting site surveys remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades
Practical experience conducting on-site VTC system installations to include end network device configuration, equipment installation / configuration, and system check-out.
Security Clearance Requirements:
Current Top-Secret Clearance with SCI Eligibility
Eligibility for access to Special Access Program Information
Willingness to submit to a polygraph.
Physical Requirements:
Must be able to remain in a stationary position 50%
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
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