Are you looking to use your expert leadership and manufacturing operations skills in an industry that supports and protects explorers and heroes? We could use your expertise on our team! As a Sr Operations Manager, you'll develop the long-range strategic goals for operations by overseeing and managing manufacturing operations, production control, product engineering, manufacturing engineering, equipment engineering, inventory control, and materials functions, such as purchasing, and shipping/receiving activities. You'll be responsible for departmental technology improvements and problem resolution in conjunction with manufacturing, quality assurance, and engineering. Your duties will also include translating customer requirements into state-of-the-art manufacturing strategies and processes, resulting in cost-effective processing and profitable manufacturing of company products, developing and influencing operations-related plans, budgets, and policies and procedure and ensuring the operations environment is safe and in compliance with all regulations in regards to the production facility.
The ISR (Intelligence, Surveillance & Reconnaissance), Aviation, and Security (IAS) business area is a leader in ISR and aviation, it is a leading prime manned and unmanned aircraft systems integrator for innovative, high-performance ISR and aviation systems. Its end-to-end Command, Control, Computers, Communications and Intelligence, Surveillance & Reconnaissance (C4ISR) capabilities encompass design, integration, test, certification, ground/flight training and complete logistics support. IAS tailors solutions to customer cost, performance, and schedule requirements and designs to consistently exceed expectations - with an unrivaled record of on time and on (or under) budget deliveries.
This role is open to a hybrid schedule
Responsibilities:
Manage program teams of Field Service personnel assigned to all SNC IAS programs
Develop timely and accurate staffing plans
Establish key performance indicators (KPIs) that define successful milestones, highlight achievement, and help in identification of performance gaps
Promote career development by creating a learning environment with an emphasis on continuous organizational and skill development at all team member levels
Collaborate cross functionally and indirectly lead support teams to ensure alignment and effectiveness of support provided to technician field teams
Participate in customer meetings to evaluate service level delivery and represent field execution capabilities
Managing all aspects of the field technicians' performance including training, productivity, efficiency, efficacy, quality control, safety, coaching, discipline, payroll, and timekeeping
Hire and develop a best-in-class workforce
Utilize a combination of management controls, including site visits, quality audits, customer surveys, and service KPI metrics, to measure the quality of service provided.
Where necessary develop improvement programs for service to meet company-wide expectations
Demonstrated passion for ideation and innovation, as well as motivating others to act by creating a shared sense of vision or purpose
Qualifications You Must Have:
Bachelor's degree in Supply Chain, Logistics or related field of study
Related experience may be considered in lieu of required education
Typically, 10+ years of progressive operations management experience, which includes 6+ years of management experience.
Comprehensive understanding of and experience with the practical application of production/manufacturing principles, techniques, and warehousing best practices
Ability to understand and interpret complex technical schematics, diagrams, blueprints, manuals and/or publications
Advanced experience with materials management systems
Previous supervisory experience; the ability to recruit employees, assign, direct, and evaluate their work and oversee the development and maintenance of staff competence
Understanding of risk and opportunity management best practices
Strong communication skills; oral and written
Proficiency in the execution of the Project Lifecycle from inception to closeout with a strong emphasis on sustainment and sustainment engineering services
Understands Earned Value Management principles
Proficient in MS Office
Ability to develop a program Integrated Master Schedule in accordance with program requirements
An active Secret U.S. Security Clearance is required
Qualifications We Prefer:
Good understanding and knowledge of on-site field service, professional services and business development strategies.
Knowledge of Company product and service offerings and deliverables; Company operating planning and deployment processes; Company operational and financial standards and requirements; and Onboarding processes and deliverables
Ability to satisfy customer requirements with appropriate resource management while creating a culture and operating environment where teams are inspired to meet performance objectives
Experience managing a remote workforce
Demonstrated ability to work under pressure to meet customer requirements and time expectations
Strong organizational and time management skills; Ability to manage multiple projects simultaneously
Technical integration experience with complex engineering designs and system production
Ability to interview and select candidates for key positions/staffing needs
Ability to develop strong cost and technical proposal volumes
Estimated Starting Salary: $143,487.14 - - $197,294.82
#LI-Hybrid
SNC offers annual incentive pay based upon performance that is commensurate with the level of the position.
SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more (https://www.sncorp.com/careers/total-rewards/) .
IMPORTANT NOTICE:
This position requires current/active Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. Citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.
Learn more about the background check process for Security Clearances. (https://www.dcsa.mil/About/)
SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We're known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation's most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!
As an Equal Opportunity Employer, we welcome our employees to bring their whole selves to their work. SNC is committed to fostering an inclusive, accepting, and diverse environment free of discrimination. Employment decisions are made without regarding to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or other characteristics protected by law. Contributions to SNC come in many shapes and styles, and we believe diversity in our workforce fosters new and greater ways to dream, innovate, and inspire.
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