BASIC FUNCTION: Provides support to customer service and shipping departments to process, expedite and manage orders for shipment. As well as other clerical duties.
RESPONSIBILITIES AND DUTIES:
Monitors OCD to OTD.
Troubleshoots and assists with problems whenever shipping operators cannot process orders.
Expedites orders through carriers to customers to ensure on-time delivery.
Maintains pick tickets and makes needed adjustments as needed.
Sorts and organizes pick plans.
Coordinates, schedules, and monitors carrier pickups with shipping department.
Releases orders to meet customer demand to the shipping department.
Traces and expedites hot customer service orders.
Manages and coordinates all shipping maintenance and PM processes.
Works with customer service to ensure timely delivery and service to customers.
Answers customer concerns and addresses problems as identified.
Maintains daily on-time and fill rate information for shipping department.
Acts as a customer service representative for the DC
Makes and maintains bar code labels for shipping areas.
Must be able to work flexible schedules as needed.
Performs other duties as assigned.
EDUCATION, EXPERIENCE, QUALIFICATIONS, AND REQUIREMENTS:
Experienced in computer usage.
Knowledge and experience in shipping procedures.
Knowledge of carrier operations
Experience in the use of excel spreadsheets.
Must be able to analyze data and make decisions as needed.
Must be able to interact with the customer service department and customers to resolve issues.
Pay Details: $17.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.olsten.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
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