Req ID: RQ184628
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: Other
Job Family: Project/Task Management
Skills:
Continual Improvement Process,Process Changes,Process Improvements,Standard Operating Procedure (SOP),Written Communication
Certifications:
ITIL Foundation - ITIL
Experience:
5 + years of related experience
Job Description:
Seize your opportunity to make a personal impact as a Process Integration Manager supporting the VA Enterprise Service Desk. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. As a Process Integration Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Process Integration Manager joining our team to lead a team of Process Integration Analysts to onboard new programs and processes Tier 1 Agents will utilize to assist the VA Enterprise End User population.
HOW A PROCESS INTEGRATION MANAGER WILL MAKE AN IMPACT:
Leading a dynamic operations team under the VA Enterprise Service Desk contract that edits, creates, and documents processes in support for all VA Tier 1 staff
This job allows for analyst to spend time researching Standard Operating Procedures, understanding new data sources, learning new technologies, identifying call drivers, and developing probing questions to efficiently provide accurate issue isolation
Communicates the organizational plan and incremental steps required to transition support of application or service to Tier 1 successfully
Facilitates communication, information exchange, and support preparation between all required VA Employee Vendors, and Contractors
Identifies stakeholder involvement based on the OIT requirements for support of onboarding team
Designs, analyzes, interprets, and develops analytic documentation, requirements, and specifications
Responsible for managing onboarding coordination and providing a clear vision for all stakeholders through recurring meeting cadence
Initiates volume analysis and identifying scope of on-boardings to include the deliver method of the process changes (i.e. Identifying if process changes require training)
Facilitates the writing of Process Change Alerts which are utilized to communicate new process to the VA ESD Agents and Supervisors
Builds process infrastructure flows and recommends options for maximizing process efficiency
Performs detailed analysis and provides findings to the customer
Partners with clinical teams in reviewing requirements, specifications, automation options, testing, support, quality assurance and training plans to ensure they are in line with business objectives and standards on projects
Create collaborative transition plan for new or changing application and service support based on customer timeline and support requirements
Provides recommendations and materials for customers related to national outreach and education
Coordinate timelines and actions to ensure accountability for project deadlines and timely feedback
Analyze project challenges and broker solutions for potential project delays
Verifies and analyzes report data when appropriate
Provides updates on project progress and sets expectations delivering desired outcome
Serves as liaison between project teams and customers by providing expertise pertaining to the development, implementation and maintenance of specific software applications, reporting systems and databases
Coordinates planning and participation of transition of support
Conducts post Go-Live meetings and is responsible for ensuring reporting, performance, and feedback data is available for discussion
Oversees the process integration team, ensuring effective coordination, performance monitoring, and continuous process improvement for process integration.
Evaluates process integration demand and adjusts staffing levels to ensure adequate PI analyst resources for meeting project timelines and achieving Process Integration goals.
Other duties as assigned
WHAT YOU'LL NEED TO SUCCEED:
BA/BS or equivalent, 5+ years of experience
ITILv4 Foundations certification or ability to obtain within 90 days of hire
Proficiency in MS Office Suite, with heavy emphasis on MS Visio and MS Project
Ability to coordinate multiple tasks, ensuring accuracy and attention to detail, and timely responses to customer inquiries
Ability and willingness to learn new software applications
Ability and willingness to learn and follow processes
Ability to work as a member of an integrated team
Excellent problem-solving skills including attention to detail
Excellent verbal and written communication skills
Ability to maintain professional and ethical working relationships
Ability to interact professionally with a diverse customer group including executives, managers, subject matter experts, stakeholders and team members
PREFERRED QUALIFICATIONS:
Expert-level proficiency in formatting MS Word, MS Visio, MS Project MS PowerPoint, MS Excel, and PDF documents
Experience managing people and proje
GDIT IS YOUR PLACE:
Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
The likely salary range for this position is $83,096 - $95,565. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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