The successful candidate for this role will reside within reasonable daily commuting distance from the downtown Denver, CO area.

AC Disaster Consulting (ACDC) offers full-spectrum emergency management services to public and private clients. Our experienced professionals have been a part of the growth and modernization of emergency management for nearly 30 years, proudly supporting programs for some of the most challenging natural disasters and catastrophic events under our mission of staying competent, caring, and connected.

MISSION

Driven by compassion. Defined by expertise. Strengthened by collaboration. We empower communities to improve disaster outcomes and build lasting resilience.

VISION

In the true spirit of emergency management -- ACDC seeks to solve crises, both for the communities and individuals affected by disasters as well as for the clients we serve. Our team brings a whole community approach, compassionate guidance and decades of hands-on experience to best embody our core values: competent, caring, and connected.

The position will be guided by ACDC's Corporate Values Platform in all activities.

Position Summary:
Job Title: IT Support Analyst
Full Time or Part Time: Full Time
Exempt/Non-Exempt: Non-Exempt
Temporary/Seasonal/Regular: Regular
Hourly/Salary: Hourly
Compensation: $30-35
Travel/Location: Hybrid "work-from-home" with 2-3 days required onsite at work locations in the Denver, CO area.

Benefits Summary:
Medical, Vision, and Dental Insurance
Short-Term Disability/Voluntary Long-Term Disability
401(k) Account with Company Match
Paid-Time Off (PTO): Annual Leave and Sick Leave Accruals
Paid Parental Leave
Training and Professional Development Opportunities
Wellness Benefits/Allowance
Corporate Computer
Time off to Volunteer
Cell Phone Allowance

Mission of Role/Position Summary:

The IT Support Analyst provides hands-on, onsite technical support while assisting with cybersecurity and compliance initiatives aligned with CMMC and NIST frameworks . This role is ideal for a technically strong, responsive professional who values purpose-driven work and understands how reliable, secure technology directly supports mission-critical community services.

The position supports (but does not own) cybersecurity and compliance efforts led by senior team members and offers a clear pathway to grow into more advanced cybersecurity or compliance-focused roles over time.

Tasks, Duties, and Responsibilities:

Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions:

IT Support and Operations:
Provide onsite IT support at the Denver office and travel to nearby locations (within approximately 50 miles) as needed.
Troubleshoot and resolve hardware, software, and connectivity issues that cannot be addressed remotely.
Diagnose and resolve network and WiFi issues impacting operations and service delivery.
Support printer environments, including coordination and escalation with vendors (e.g., Xerox, Verizon).
Assist with workstation setup, deployment, upgrades, and lifecycle management across ACDC and Bayaud.
Ensure technology systems remain reliable, secure, and accessible for staff delivering mission-critical services.
Coordinate with external vendors, ISPs, and service providers to resolve technical issues.
Work independently onsite while effectively managing priorities across multiple locations.

Cybersecurity and Compliance Support
Support the implementation and ongoing maintenance of cybersecurity controls aligned with CMMC , NIST CSF
Assist with cybersecurity documentation, audits, and evidence collection to support compliance readiness.
Monitor and respond to endpoint security alerts using tools such as SentinelOne , including basic threat investigation and remediation.
Help manage endpoint security, identity and access controls, and security monitoring tools.
Identify and remediate basic security gaps in systems and processes to protect organizational and community data.
Support validation that systems, controls, and documentation align with contractual and regulatory requirements.
Help gather, organize, and maintain evidence for audits, assessments, and RFP responses.
Contribute to security awareness initiatives and assist with training tracking.
Collaborate with leadership and senior technical staff to confirm compliance posture for awarded and prospective work.

Knowledge, Skills, and Abilities:
Knowledge of endpoint security tools, identity/access management, and security best practices.
Strong troubleshooting skills across hardware, software, and networks.
Ability to monitor and respond to endpoint security alerts.
Clear communication skills with both technical and non-technical users.
Ability to effectively document tickets, systems, and compliance evidence.
Ability to coordinate with vendors and service providers.
Ability to work independently onsite and manage shifting priorities.
Ability to identify and resolve issues proactively with a security-focused mindset.
Ability to learn new systems, tools, and compliance requirements quickly.
Collaboration skills to work with leadership and technical teams on audits and compliance tasks.
Ability to travel locally and support technical needs across multiple locations.

Expected Hours of Work:

Schedule may vary. Work on evenings and weekends may be required. Dependability and punctuality are paramount.

Travel Requirements:
Up to 50% travel is expected for this position.
Must be willing to travel and deploy to client sites for extended periods of time.

Physical Demands:
Mobility required on-site with clients.
Sitting or standing for hours at a time.
Ability to work at a computer for extended periods of time if needed.
Ability to manipulate up to 25 lbs. repetitively throughout the day and as needed.

Working Environment:
Emergency management personnel may work in an office or home environment or be deployed to the field which may require working outdoors in adverse weather conditions.
Work may be on-site with clients ex: EOC, hospital, debris sites or local government buildings.
All AC Disaster Consulting (ACDC) positions are remote work site positions with the home location agreed upon at time of hire.
If the remote work site locations change, ACDC Human Resources must be made aware, and leadership needs to approve any site changes for business registration and payroll tax purposes.

Experience/Education Required:
High school diploma or equivalent required.
4+ years of demonstrated experience in IT support, systems administration, or cybersecurity
4+ years documented understanding of Windows systems, workstations, and basic networking (TCP/IP, DNS, WiFi).
4+ years documented familiarity with cybersecurity frameworks like CMMC , NIST CSF
CompTIA A+ Certification

Experience/Education Preferred:
Associate's or Bachelor's degree in Information Technology, Cybersecurity, or a closely related field preferred.
Certifications preferred:
CompTIA Security+
Microsoft Azure Security Engineer (AZ-500)
Microsoft Security Operations Analyst (SC-200)

Additional Qualifications:
Must be 18 years of age or older.
Eligibility to work in the United States without employer sponsored visa is required. We are not able to employ those located outside of the US.
Must pass company and any applicable client background check and reference check upon offer of employment.

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IT Support Analyst