Job Description

The Customer Account Specialist supports the YMCA's mission by guiding members, participant families and team members on the billing process. They are responsible for importing and exporting data from our point of sales systems which may include but is not limited to billing, providing reports, managing accounts receivables and communicating with third party billing. The incumbent also maintains records, files and cash receipts; prepares daily deposits, documents and reports; communicates with members, participants, and team members; and other general office work.

Essential Functions:

Provide premier customer service to members, participants, and YMCA team members.

Provide reports and administrative support to branch, department, or program area and build and maintain positive relationships with team members and participants families.

Manage accounts receivables for the Association.

Act as liaison with county and other third party agencies for all child care programs and camps.

Prepare and supply administrative and financial reporting.

Process Personal Pricing (financial assistance) for child care families by supporting our mission to those in need.

Relationships:

This position reports to the Accounts Billing and Receivable Manager or Customer Account Team Lead. The incumbent interacts regularly with members, participants, and team members. The incumbent has no budgetary or supervisory responsibilities.

Qualifications:

Required:

Minimum of two (2) years customer service experience

Demonstrated data processing skills

Ability to work independently and multi-task

Ability to process a large volume of work

Knowledge and skills in Microsoft Office, Word, Excel, and Outlook

Must be organized and have strong attention to detail

Ability to communicate with a diverse customer population

Excellent written and interpersonal communication skills

Ability to make decisions, set priorities, and work as a team

Ability to work with complex accounts and highly confidential information

Ability to work effectively in a fast paced, deadline driven environment

Preferred:

Bilingual (Spanish, Russian, Somali and Hmong)

Experience working with county/third party agencies

Experience with web site administration

Accounts Receivable experience

Work Conditions:

Must be able to work on a computer for extended periods of time.

Must be able to travel locally for occasional meetings.

This role routinely uses standard office equipment such as computers, phones and photocopiers.

While performing the duties of this job, the employee is regularly required to talk or hear.

Additional Notes:

This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is also responsible for taking direction from the Customer Service Center Director or their representatives in completing projects or performing duties deemed necessary for the branch or Association success.

Diversity, Equity and Inclusion Pledge

The Y of the North is committed to the work and everyday practices of eliminating disparities and eradicating of unjust systems to become a multicultural, anti-racist and anti-oppressive organization. YMCA of the North team members and volunteers must exemplify the association's mission, vision and values of caring, equity, honesty, respect and responsibility.

The YMCA of the North continues to develop plans and strategies to ensure team members and volunteers reflect the demographics of the communities we serve. We will continually conduct institutional racism and oppression review of our policies, procedures and practices in recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; layoffs; terminations; and the ongoing development of a multicultural, anti-racist and anti-oppressive work environment and culture that promotes equity and respect for the human dignity of all. We value and respect this diversity and choose to be inclusive through our acceptance of all.

Requirements

YMCA of the North jobs

Customer Account Specialist