SVTC Technician III, Swing Shift (AE24121806)
Location: Washington, DC
~~~~ All work is on-site, in-person in a SCIF environment. This is not a hybrid or remote position.
Clearance: Active TS/SCI with a CI polygraph.
Certifications: Must possess current DoD 8570 IAT II or IAM II certification
Requirements:
- Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree.
- Minimum of six (6) years of relevant experience in addition to education level.
- Must possess current DoD 8570 IAT II or IAM II certification.
- Experience working in a DoD or IC environment desired.
- Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph.
Responsibilities:
- Manager VTC scheduling and provide live event support
- Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video record devices and other related end user devices
- Operate and manage equipment for presentations, sound, lighting and audio/video conferencing
- Create and manage user accounts
- Develop SOP's for utilization of conference center equipment
- Escalate IT issues to Tier III when needed
- Provide workstation (thick and thin client), VoIP device, and voice and video conference support
- Manage hardware in all stages including unpacking and setup of end user devices
- Resolve IT incidents from cradle to grave, working closely with engineering teams and other contractor stakeholders when IT issues require Tier III escalation or have external dependencies
- Install application software on end-user device workstations via scripted install packages
- Inventory management of UC deployed software and end user devices
- Provide user education and training in basic hardware and software functions
- Create and maintain documentation and SOPs to train new employees
- Use ServiceNow-based ticketing database to track, update, and close break/fix incident tickets and fulfill new requests
- Identify and execute process improvements and other enhancements that improve operational efficiency
- This position is a Network Operations Center (NOC) position and may require shift and weekend work
Education and Required Qualifications:
- Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree.
BENEFITS - Full-time Employees
- 401K with 15% employer contribution. Fully vested at 1 year anniversary.
- Five (5) weeks comprehensive annual leave (25 workdays).
- Additional leave can be earned in lieu of overtime.
- 11 Paid Federal Government Holidays.
- Up to $5,000 annually for individually tailored education / training program.
- All education plans must be pre-approved by Advantage Engineering management.
- Life Insurance at 1x annual salary with employee option to purchase additional coverage for self and dependents.
- Short-term and long-term disability.
- We contribute a generous portion towards the cost of monthly medical plans for any of the three medical, 1 dental and 1 vision plan provided by CareFirst.
- All employees are eligible to earn generous incentives and performance bonuses.
AEITS, a GTSC company, is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
GTSC is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at Recruiting@GTSC.com
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