Our client, a leading healthcare organization, is seeking Bilingual Customer Service Representatives to join their team. As a Bilingual Customer Service Rep, you will be part of the Call Center supporting New Yorkers access health services. The ideal candidate will have great customer service skills, ability to learn a new program and apply that knowledge, computer skills, reliability, and a can-do attitude which will align successfully in the organization. This is an IN-PERSON role, you will be working in the call center.
Job Title: Bilingual Customer Service Rep
Location: New York, NY
Pay Range: $17.50-$18.00
Languages: Spanish, Russian, Mandarin, Cantonese, Korean, Haitian Creole and Punjabi.
Schedule: 40 hours per week; Hours of Operations: 8:00 am - 8:00 pm, Monday - Friday and Saturday 10:00AM start.
What's the Job?
Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns.
Educates clients on managed care.
Assesses client's health care needs and assists clients in choosing a health plan.
Maintains updated knowledge of the New York Medicaid CHOICE Project.
Assists clients in enrolling/disenrolling in health plans.
What's Needed?
HS Diploma or equivalent required
Previous employment verification
Great customer service skills: be ready to prove your skills straight from the start and show that you have what it takes!
Ability to learn a new program and apply that knowledge: New York Medicaid Choice is a very involved program. The training period is critical. It's when you'll develop the foundation to be successful in your position. Don't day-dream during training!
Computer skills: CSRs utilize a state-of-the-art phone system, in combination with a double screen computer. You have to be able to type (the faster, the better!) and know how to use a computer by second-nature.
Reliability: The phones turn on at 8:30 Monday - Friday and at 10:00am on Saturday. Callers need our staff ready to go at the start of business. There's very little latitude for attendance issues.
Can-do Attitude: This is a busy work environment and a supportive one. The most successful CSRs are those that know the program, are congenial with their colleagues, and look for new opportunities to support the program and their colleagues.
What's in it for me?
Training is 8 business days in the classroom, followed by 10 business days of shadowing with a seasoned CSR.
After 4-5 months, staff are evaluated for conversion from temporary staff to regular, staff (FT or PT).
Staff have access to a generous benefits package that includes holidays, paid time off, and health insurance.
The Call Center can be a very busy environment on a Monday morning, and there is often a sense of shared accomplishment at the end of a shift.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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